user_wmely0 Hello and thank you for reaching out via our Xfinity Community Forums. That sounds incredibly frustrating! A whole month without service is definitely not ideal, and I can only imagine how disruptive that must be for you. I'm so sorry you're having to deal with this. We absolutely want to get that line fixed for you as quickly as possible. To get the ball rolling and investigate this specific issue at your address, could you please send me a private message with your name and the service address?
We'll do everything we can to get your service back up and running!
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
oh there’s still service, the wire is tied to a a tree with some garbage or something. it just looks dangerous.
yall should have an easier way to contact for emergency safety issues like this. the forum and then pm process is pretty clunky and awkward and i feel like ive spent far more time than is necessary addressing this issue.
however, i do appreciate your prompt response. i hope that this issue is resolved soon.
Accepted Solution
XfinityChristy
Official Employee
•
1.9K Messages
13 days ago
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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