Visitor
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2 Messages
wifi profile mangement has been disabled
I have spent HOURS on the phone with tech support and they haven't been able to find an answer to this issue. My wife and I both switched over to Xfinity Wireless yesterday, both of us bought new phones in the process. I have a S21 Ultra 5g & she has a regular s21 5g. Neither phone can connect to the XFINITY hot spots. They both get the problem above: "WIFI profile management has been disabled" if I try to connect to the XFINITY wifi on the new phone it will just directly try to log in, and will eventually time out. I cannot remove it from the known networks, as it doesn't show up there. I have tried resetting to factory settings, I have tried forgetting all networks I have tried reinstalling everything on the phone including the wifi app. I can still connect to the XFINITY app on my other devices including my old phone which shows security certificates in the app. What is going on here? lots of people seem to have this issue but it seems like Xfinity has "never" heard of it!
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
3 years ago
All,
We sincerely apologize that you have been experiencing issues with attempting to connect to Xfinity hotspots with your Xfinity Mobile device. Here is some information that should be able to help with this issue.
Why won't my phone auto-connect to Xfinity WiFi hotspots?
Check These Things
Here are some reasons your phone might not be connecting to Xfinity WiFi hotspots:
Samsung and LG Phones
AUTO-CONNECT TO XFINITY WIFI IS TURNED OFF
If you have a Samsung or LG phone, you must have this feature turned on before you can auto-connect to Xfinity WiFi hotspots.
Go to Settings > Connections > WiFi > Advanced > Toggle on Auto-Connect to Xfinity WiFi.
YOUR PHONE DOESN'T HAVE A LOCK SCREEN CODE
If you have an LG X power or LG X charge, auto-connecting to a secure Xfinity Mobile network requires that you first configure a lock-screen code (a password or PIN). You can still auto-connect to “Xfinity WiFi ” (a public network) and your home WiFi without a lock-screen code, but for secure Xfinity WiFi hotspots, the swipe technique for locking your screen isn’t enough. (iPhones, and Samsung and other LG devices don't require a screen lock to auto-connect.)
LOCATION SERVICES AREN'T ON
If you have a Samsung or LG phone, you must enable location services before you can auto-connect to Xfinity WiFi hotspots. Go to Settings to make sure it is on.
INTERFERENCE FROM THIRD-PARTY APPS
If you have a Samsung or LG phone, a third-party app may be interfering. Try uninstalling any other WiFi connection management applications that were installed from the Google Play store. These applications can interfere with Xfinity Mobile's built-in connection manager application, causing your phone to jump back and forth between WiFi connections.
All Phones
SOFTWARE IS OUT OF DATE
If you brought your own device to Xfinity Mobile, you may have had an outdated software version when you made the switch. Update your OS so your phone is running on the latest software.
Here's how to do it:A HOTSPOT HAS A POOR CONNECTION
If the nearest WiFi network has low connectivity, or is down, your phone might not pick up that Xfinity WiFi hotspot.
Reference: https://www.xfinity.com/support/articles/phone-wont-autoconnect-wifi-hotspots
If you have tried all the steps above and continue to experience this issue please let us know.
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DaveO3
Problem Solver
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772 Messages
4 years ago
I suggest that you unplug your XM modem/router, wait three minutes, plug back in and wait three minutes for it to boot up and reconnect/reestablish settings with XM internet. If this doesn’t work, it is time to find and click the reset button on the modem/router by using a paper click and return it to factory settings (as new). Then set up your own SSID and password and so on.
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XfinityBenB
Official Employee
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39 Messages
4 years ago
Thank you for reaching out and I apologize for the delay. I'm going to keep this response public as I think it can benefit anyone experiencing this issue. After seeing your post I checked on my Pixel and it was exhibiting the exact same behavior and this is how I resolved it.
1) Go here and if you see your devices MAC Address listed here remove it (I actually just removed everything as I had some old devices)
2) Go to the App info of the Hotspots app and clear your storage and cache.
3) Uninstall the Xfinity WiFi Settings app. This app does not appear with an icon on your device, to remove it you need to search for it in the Play Store and uninstall from there.
4) Open the Hotspots app. It will ask you to sign in again but after you do, you should now be able to see your WiFi profiles for connecting to the secure XFINITY hotspots.
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JG5881
Contributor
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68 Messages
4 years ago
Same issue here for my Pixel 4 XL that I purchased directly from Xfinity. I've had it for about a year and now that I think about it, I have never connected to the secure wifi like I used to with my prior phone.
Have tried many things found online but nothing works, including the sequence posted above by XfinityBenB.
Can Xfinity address this issue please?
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user_612453
Visitor
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2 Messages
3 years ago
None of these suggestions work I have done everything suggested PLUS still get that wifi profile management has been disabled on my device
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JG5881
Contributor
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68 Messages
3 years ago
Yep, my new Pixel 6 still has the same issue. Reviews for the Xfinity Wifi Hotspot app on the Google Play Store are full of complaints about the same thing. Basically it seems the app broke a while back and has never been fixed. I guess some people don't notice.
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sparky1957
Contributor
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17 Messages
3 years ago
Can someone from Comcast please look into this issue? I have been on a call now for 2 hours being transferred many times and no one yet has a resolution to this.
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sparky1957
Contributor
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17 Messages
3 years ago
Update: Found posts regarding this issue on the Xfinity/Comcast sub reddit. It mentioned side loading the Xfinity WiFi hotspot app version 7.1.0. I had gone today to a Comcast store but the agent, very nice and a good listener, was not able to resolve this. So right there I uninstalled the latest version of the app, 8.1.0. I then sideloaded the app from here https://www.apkmirror.com/apk/comcast-cable-corporation-llc/xfinity-wifi/xfinity-wifi-7-1-0-release/xfinity-wifi-hotspots-7-1-0-android-apk-download/. Once I logged in to the app I as able to connect to "XFINITY" WiFi network right in the store. I showed this to the agent. So, it appears, the current version of the app breaks this functionality of profile management. In version 7.1.0 you'll notice "view profiles" is missing. This is not a fix but a temporary work around. I'll send feedback to Comcast from within the app and, hopefully, they'll fix the app.
Update: Just tried to send feedback via the app but email address is invalid.
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Bellingham-Bob
Contributor
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100 Messages
3 years ago
I just purchased a Pixel 6 on Xfinity Mobile.
I installed the Xfinity Hotspots app but in the WiFi profiles it says:
WiFi profile management is disabled on this device.
Hotspots will not manage the installation of secure Xfinity WiFi profiles on this device.
Is there anyway to manually configure so I can use the XFINITY secure hotspots?
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rightfooted
Expert
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1.4K Messages
3 years ago
@Bellingham-Bob
I moved your post to this related thread. An administrator escalated the issue today.
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rightfooted
Expert
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1.4K Messages
3 years ago
I'm having the same issue. I've been unable to connect to the secure XFINITY hotspots with a moto g power purchased from Xfinity in September 2020.
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forestation
Frequent Visitor
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27 Messages
3 years ago
I started getting the same problem with my Pixel 4a 5g after joining Xfinity Mobile. The only solution that worked (sorta) was rolling back the Xfinity Wifi Hotspot app to version 7.1.0 -- thank you @sparky1957!
Interestingly, I now see two different XFINITY wifi access points on my phone:
XFINITY Available via Xfinity Mobile
XFINITY Available via Hotspots
The Xfinity Mobile one (which is the one that appeared after I joined Xfinity Mobile) still gives me an error when I try to connect. But the Hotspots one (which is the one that had gotten disabled and then disappeared) has re-appeared after installing version 7.1.0 of the app and it works properly.
So, it appears that rolling back the app lets me connect to XFINITY wifi using my Hotspots secure profile; for whatever reason the Xfinity Mobile secure profile doesn't work.
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sparky1957
Contributor
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17 Messages
3 years ago
We'll, I was able to connect to Xfinity WiFi hotspots for awhile but now I can't on version 7.1.0. This is the message I receive after logging into the app:
XFINITY® WiFi is not available with your tier of service.
Upgrade XFINITY Internet service to:
Access millions of hotspots at no extra cost
Save on your wireless data plan
Faster speed and better WiFi at home
To subscribe or for technical issues, call:
1-800-XFINITY (1-800-934-6489)
Comcast Business customers call:
1-800-391-3000
To sign in as a different user, click here.
Even though I have their 1GBps service. It's like they are forcing us to go unlimited instead of by the gig.
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user_0bd488
Visitor
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5 Messages
3 years ago
Can someone from xfinity please clarify this issue for us? This seems to be a simple issue. Is the software bad? Do we need to have unlimited to use this feature? These are simple issues that should be easily answered by xfinity.
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forestation
Frequent Visitor
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27 Messages
3 years ago
Another clue that the Xfinity Mobile secure profile is faulty:
I can still access XFINITY secure wifi using my Android tablet, even with the latest version 8.2 of the Hotspots app. The app shows that I have two Wifi Profiles, the first being "EAP-TTLS" and working properly.
The other profile is called "Passpoint" and shows "Install Error 308." This is the new secure profile that was added after I joined Xfinity Mobile.
Two possibilities that occured to me as to why the app still works on my tablet:
1. Perhaps Xfinity Mobile requires a phone on their network to only use the Xfinity Mobile profile, whereas a tablet can still use the old Hotspots profile.
2. My tablet is running an older version of Android whereas my phone is on Android 12. So possibly the current app/profile is incompatible with the latest Android.
We shouldn't have to do the debugging for Comcast.
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