Frequent Visitor
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17 Messages
Two Factor Authentication stopped sending me Text messages
As the subject says my Two Factor Authentication linked to my cell phone has stopped sending me my codes that I need to access my e-mail. I have to keep sending them to my backup e-mail instead. Yes, my proper cell phone number is setup on my account.
Accepted Solution
CCHeather
Problem Solver
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1.1K Messages
4 years ago
@MagicMikeXXL
Thank you so much for reaching out to us through our awesome peer to peer chat. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.
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user_7fda54
Visitor
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1 Message
3 years ago
Did you find a solution? I'm having the same issue and have been on with support for the last hour. Have reset the phone multiple times (the first time I was asked to reset by an Xfinity rep and the phone disconnected and he never called me back; after having waited about 40 minutes to get to a person and away from the bot who keeps asking the same questions and won't connect you with a human).
I tried resetting again (they called me back this time), and still no luck. Bank, website, investment apps are all inaccessible. BUT I did receive an authentication code from Xfinity when I tried logging in to my account online. So it's definitely an Xfinity issue. If they can't work this out tonight I'm heading to AT&T tomorrow.
You can tell that the "person" responding to the inquiries is also a bot.
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