MagicMikeXXL's profile

Frequent Visitor


16 Messages

Tue, Jul 13, 2021 1:15 PM

Two Factor Authentication stopped sending me Text messages

As the subject says my Two Factor Authentication linked to my cell phone has stopped sending me my codes that I need to access my e-mail. I have to keep sending them to my backup e-mail instead. Yes, my proper cell phone number is setup on my account.


Accepted Solution

Official Employee


208 Messages

2 m ago


Thank you so much for reaching out to us through our awesome peer to peer chat. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

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