I'm looking at getting Xfinity Self Protection, but I have concerns about the requirement that outdoor cameras have to be plugged into an indoor outlet. Do people just run the cable to the inside and then down an interior wall, or is there a way to run it inside the wall so you don't have to see the

The xfinity app has been failing today.  After you lauch the app and the first menu shows up, about a second or two later, the app disappears (crashes?) and we are back in the main Roku menu.  We have two devices and this is happening on both.  I've rebooted the Roku and the cable modem and the prob

Everytime I press power on remote to turn on TV Shows I get a blank slightly lit screen. I must fully unplug and replug HDMI cable at box to see a picture. Then it works all day until next day. This is the 3rd DVR now with same bug. I replaced HDMI cable and used different Sharp TV inputs. No change

I need to cancel my TV. Please tell me how I do that.

Hello, recently xfinity started blocking my access to my ssh server through blocking port 22 and actually black listing the server ip itself. I cannot ping or anything, I know it’s on xfinitys side as well because it works perfectly fine through w vpn.

I recently upgraded from a docsis 3.0 to a 3.1 cable modem. The new modem is an Arris SB8200.  I seem to be having trouble on 2 downstream channels: 37 Locked Other 690000000 Hz 2.2 dBmV 38.2 dB 89392525 104 38 Not Locke

Hi. I bought a Netgear CM500V Cable modem and when I connect it to my computer, it doesn't seem to connect me to the internet. I followed the instructions, but no luck. I reconnect the Comcast/Xfinity modem and the internet is fine. My internet service has already been activated, I'm simply swapping

On the X1 box, if you want to delete a series recording when there aren't any current saved or scheduled programs, you can do it using the "Series Priority" list in the Scheduled screen. Is there any way to do this from the web interface? The "Scheduled" page doesn't appear to have the "Series Prio

I've been trying with no luck to log into the Xfinity xFi mobile app on my iPhone X. Was able to log in in the past but the last few weeks has me in an endless loop with no success. I enter my Xfinity ID and Password...then it takes me to a verification code page that I enter the code that was sent

I literally just signed up. When I log in, none of my account information shows. It's really quite strange. When I try to access support, it doesn't recognize my phone number, and I haven't been provided with an account number. But I signed up and selected the service and equipment to be shipped. I

​​​Hello all,​​​ ​​​Just activated Netgear CM2000 cable modem with the Xfinity app. However i notice that the upstream light is constantly blinking. ​​​ ​​​I logged in the modem to check the logs and i see upstream has this message under Upstream status:​​​ ​​​Cable modem is in partial service

About 1 1/2 years ago I entered a new internet contract in which I received a $10 discount/month for paperless billing & automatic payments; everything has gone smoothly until now. Last month I added the "free" Peacock Premium service ($4.99 value) & now my new bill shows only a $5 discount.

I have a new Yamaha RX-A2A Receiver. Xfinity X1 cable plugged into in HDMI 1. Fire TV 4k stick in HDMI 2. Chromecast in HDMI 3. Connected to 65" LG OLED TV. Everything works until I switch from either the Fire TV stick or Chromecast back to the HDMI 1 - Xfinity cable box. What happens is that all

I want to wall mount smaller X1 non-DVR cable boxes (e.g. Xi3, Xi5) behind wall mounted TVs. Is there a wall mount bracket or how could it be done? Thanks

I'm thinking about dropping Showtime and want to make sure that will not have any effect on anything else in my plan. It seems like it should not make a difference, but I had to deal with a situation where getting a replacement for a defective X1 box was treated as a change in my plan and I lost the

I called XFinity customer service to order an additional box to rent. They informed me ( in severely broken English) that I could only purchase one for $199. I told the rep that I’m not interested in a purchase. The rep suggested that I buy television streaming from Direct TV using Direct TV boxes (

I recently updated my account to super fast 800. But my Xfinity app says my account is still at Fast 400. It shows I’m getting speeds of just over 400 which is great if that was still my plan. But it specifies I’m getting 467 Mbps out of 400. How can I get it to grab my new 800 Mbps plan?

I am using Xfinity Wifi Now Hotspot for internet until I can get another job. I use it on my computer and phone. However, the phone keeps disconnecting from wifi at certain times of the day and night. When I try to reconnect, I get "connection failed" or "Cannot connect to IP." Is this a typical oc

I recently received a replacement set-top box. The fan on the replacement unit, which is model #PX013ANM, runs constantly and loudly. The TV and set-top box are located in a bedroom, and the box is unacceptably loud. The previous unit was silent almost all the time. It also had a cooling fan, but i

Today on my pc (currently on home network), XfinityStream doesn't list *any* of my DVR recordings (all of which were originally set using the home box --which still works fine).   Within a few seconds after clicking "Recordings," I get the message "Unable to Retrieve Recordings," and indeed no recor