Billing error after "free" service added

@stish 

About 1 1/2 years ago I entered a new internet contract in which I received a $10 discount/month for paperless billing & automatic payments; everything has gone smoothly until now. Last month I added the "free" Peacock Premium service ($4.99 value) & now my new bill shows only a $5 discount...how convenient. I am so tired of trying to explain their errors to them. Why does Xfinity make it so much more attractive to just cancel a service rather than trying to solve the issues they've created.

Recently Comcast asked customers on autopay to switch from using a Debit/Credit card to ACH banking for paying their bill.  It sounds as though that's what has happened to you.  If you are using the Debit/Credit card system in order to get that $5 discount back you would need to change over to your bank account.

FWIW, this had nothing to do with you adding Peacock Premium.

Hello @stish, and thank you for reaching out with your autopay and paperless discount on the account dropping by $5. To confirm, when you added the Peacock, did you make any changes to the autopay option at that time as well? There are 2 options for the discount of a debit card or credit card for $5, and $10 for using a bank account. If you swapped from a bank account to a card, it would account for the change in the discount amount.