I can't access my account

I literally just signed up. When I log in, none of my account information shows. It's really quite strange. When I try to access support, it doesn't recognize my phone number, and I haven't been provided with an account number. But I signed up and selected the service and equipment to be shipped. I can't get in touch with anyone live because it doesn't recognize my phone number.

Responses

Accepted Solution

XfinityBenjaminM

Official Employee

•

2K Messages

1 year ago

@jesserd1 If your services have not yet been installed, your online profile will not populate any information. Once you are installed you'll be able to manage your account.

(edited)

4

0

J

jesserd1

3 Messages

How do I know when my service will be arriving? I placed the order over a week ago but have no verification or tracking for the items needed.

11 months ago

0

XfinityDemitrius

Official Employee

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1.8K Messages

Hey @jesserd1,

Thank you for visiting our official Xfinity Forums Community support page. A week seems like quite a long time. If you sign in and don't see anything about pending services, then something doesn't seem right.

Did you ever receive any email confirmations for your order? It sounds like the account may not have been fully completed and submitted.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

0

J

jesserd1

3 Messages

Not that I can locate but I remember getting confirmation because I requested services to start/delivered on 6/7. Is there no way to see if anything is pending base on my information. Is there any way I can speak to someone live about this?

11 months ago

0

XfinityAngie

Official Employee

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1.8K Messages

jesserd1, Let's take a closer look at things.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

11 months ago

0

Customer Service

jesserd1

I can't access my account

XfinityBenjaminM

jesserd1

XfinityDemitrius

jesserd1

XfinityAngie

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