I’ve been trying to unpause my desktop the past week. When I go into the app there is no where to access it anymore. How do I fix this? I have already deleted and redownloaded the app and updated it nothing changes.

I have been with Xfinity for many years. After I moved and kept Xfinity services my account now shows me as a "Silver" Member. I was and have had Platinum for many years. I have been on the phone with Xfinity and several agents advise me they only see my Silver status even on my previous address. I

I just paid the latest bill (which should be $102 = $95 contractual rate including all fees and taxes + $7 storm ready monthly charge) at $108.49. This was after some of the mistakes were credited. I still need the $5.29 franchise fee credited. The $108.49 was $6.49 too high. Next month should be $1

I want to cancel my service I don't have time for a phone call. I don't want other services. I want to cancel. It shouldn't be this hard.

Since about Saturday (7/23), I have noticed that the images on both of my TVs (Family Room and Bedroom) have become choppy. I was watching auto racing and track and field yesterday and the images seemed like a bad DVR recording, even though I was watching them live. It's hard to describe the images

I ordered the self-install kit since I've had Xfinity Internet before. Apparently my tap was disconnected and hooked into my neighbor's box - leaving me without a tap while I had another provider. I went through the dance of getting a technician to come run a new line outside. The chat agent that se

Will Xfinity be offering the NHL Center Ice and NBA League Pass packages this year? I don't see the option to subscribe on screen and whenever I call customer service they have no idea what these packages are.

Wondering why my bill increased almost $45 more than usual.

I'm replying to this post because I'm unable to locate the proper place to post a complaint - here's my complaint: Why bother insulting customers with the useless and crummy rewards? Whoever thinks these things up doesn't live in the everyday world. Maybe a simple $10 off our bill would make more se

I have an apple tv subscription paid for by Tmobile. I swapped out my cable box and apple tv app wouldn't load - stuck on the logo. I read that you could go into xfinity and delete local history to solve the problem. It worked but now when I log in to the Apple tv app it says I don't have a subscrip

I see this same issue posted by others so there is some common issue. I have a wi-fi printer connected to CGM4331COM 2G. I have multiple cell phones also connected to CGM4331COM 2G. I also have a PC connected to CGM4331COM via Ethernet. I was able to configure the wi-fi printer and I was able to pri

I currently have the Gig Internet Plan (1Gbps down / 35 mbps up). Would like to know if and when the Docsis 4.0 deployment (Multi-gig up and down) will be available to Houston area customers. Thank You

I have spent over 12 hours of phone calls, online chats, in store visits, just to get an upgraded wifi service plan and to add 3 new lines for your mobile plans. It has been a disaster! I have been trying for 2 weeks to get a return shipping label for one phone! We were told we had 30 days to decide

My internet plan cost nearly doubled this month because my "discount" period is ending. According to my bill, it appears it will automatically increase more in another year when my "promotion ends". I have to say that this is a strange way to treat your existing customers (been with Xfinity for more

I paid for the XFI complete package for over a year, nobody could seem to get the 200 Mbps upload speed to work on my configuration, just stuck with the 1200/35 (admittedly is usually more like 1300/42). The line from the ground box to the house has been replaced. I'm on my 4th or 5th modem at this

I made my first request for new internet service to be installed 103 days ago. The underground burial was run to the wrong building and numerous techs have come out to the property. A few weeks ago the entire process was started over again and the technician installed the exterior box on the buildin

There is ANOTHER outage in my area, this happens far too often! I pay my bill in full every month and don’t get service for the whole month, I would like a credit. This is ridiculous!

The technicians recently replaced our cable line that runs underground from the power poll to our house. They did a great job burying the cable under the yard and landscaping. Everything is working fine, but I noticed our old direct buried cable that is now cut underground by the house is still conn

My recent bill showed that my Automatic Payments and Paperless Discount has been discontinued. I am still signed up for both Automatic Payments and Paperless Discount. Is there a time limitation for receiving that discount? Or do I need to re-apply regularly for this discount?

I've had Xfinity for over six years now and as of lately it definitely isn't worth the price anymore; I pay $110.00 for slow working/dropping internet(when it even connects at all). I had to call tech support four times today and the last person I spoke to said "it isn't an Xfinity issue it must be