This the second time this has occurred in the past month. The Guide shows MeTV Channel 209 lineup, but the programs for Antenna TV Channel 208 are listed—for example at 7:30pm Ch209 shows Barney Miller and CH208 shows The Andy Griffith Show—they should be reversed.  When I click on Ch208 (The

Since some work was done in my neighborhood last week, geolocation is not working for me and when I use a web browser it seems to think I am located in Gardner, Massachusetts, when in fact I am located in Oakland, California. I have found that restarting my modem fixes the problem, but only for a d

My bill has almost doubled due do to a "speed increase" charge. The speed has been great, but if i remember correctly, this increase was 'included' in the gigabit speeds i was/am currently paying for. I'm looking to adjust my plan (life changing stuff is happening atm) and it turns out this "speed i

So, I recently switched from my personal modem to a XFi gateway. In the process I was promised a number of credits: Waived delivery fee, waived partial month charges, Contract discount for 12 months, Loyalty discount for 12 months, and a $40 credit for 2 consecutive months to balance out the contrac

This is a long story so I'll just provide some of the highlights of my experience. Twice in the last few months Xfinity has without notice disconnected the Home Monitoring service associated with the alarm.  On both occasions I went to a local Xfinity store and had it turned back on.  In

How to update/fix unit number in service address? Change a "1" to a "2"

To make a long story short, I’ve lived in my new home for a week and have had two failed installations, one self service, the other a technician. I was told by support today that I need to schedule and pay for a professional install, which at this point is fine if it gets it turned on, but the soon

I need to request a serviceability for my address it's a private residence. I have called Xfinity several times since I have moved in less than a year ago to see if they can provide service to my house. I've never really gotten a clear answer as to why they are unable to because there are houses and

Basically, [Edited: Language] has made it so that in order to manage my modem, I have to both use the admin portal on the device, and this stupid Xfi app on my phone. Because of this, I am unable to perform advanced network features like port forwarding properly. I currently have the XB8. Basicall

I recently switched to Xfinity mobile in addition to continuing Xfinity internet and home security services. I was told the following:   Mobile $60: $60 for 2 mobile lines (no phone insurance or protection plan included)   Internet and Home security $87: $107 for internet ($82)

Starting last month, a $15/month recurring charge has appeared on my bill. I contacted support last month and they gave me a bill credit and said it would not happen again. It has now happened again. I have no equipment to return. I believe this is related to another issue where my original gateway

We recently moved and our service at the old house was canceled so the new owner could establish service. The account for the new house was not set up yet to move services over, along with the complication that the old plan we had is no longer available.  Once the cancellation of the old accou

My modem was delivered early before I moved into my new residence. By the time I finally got there, someone had stolen it. What should I do now?

I would like to cancel my tv and voice service only.

I always have an issue trying to login to the Xfinity app on my iPhone. It takes me to the secondary login screen and I am able to enter my credentials, but once it takes me back to the app, presumably for it to open, I get an error message with a “try again” button to select, leaving me in a never

I recently upgraded to the Gigabit x2 plan. My device is a Motorola MB8611 DOCSIS 3.1, 32x8. The upload speed should have upgraded from 40mbps to 300mbps, but speed tests show it hard capped at 40 on devices that otherwise get ~1500mbps down. I have tried restarting the modem through the xfinity web

Had to exchange my old box for a new one today, but the new one gets stuck on the Welcome screen. I plugged everything in correctly, it powered up but rotates between the "Welcome. Powering up. This may take a few minutes..." and "Welcome. Bienvinedo. Bienvenue." pages. I've unplugged everything, do

What happened to MPT? Still listed as 812 on my guide, but its Fox Weather online, not MPT. 

I was given an appointment last week and the technician lied n told the company that I wasn't available. I saw the truck when it passed my house because I was sitting outside waiting for the technician. I had a double knee replacement and thought I'd wait outside for him to arrive. He passed the ho

I will be moving to a new apartment, but when I search Xfinity availability in my area, it shows it is available in the apartment next to me (and all others), but not available in my own apartment. Is there a way to verify if I can transfer my service to my new apartment?