Cant get 200 Mbps upload

I paid for the XFI complete package for over a year, nobody could seem to get the 200 Mbps upload speed to work on my configuration, just stuck with the 1200/35 (admittedly is usually more like 1300/42). The line from the ground box to the house has been replaced. I'm on my 4th or 5th modem at this point, which is an XB8 CGM4981COM. I have the XB8 in bridge mode, port 4 under Gateway > Hardware > LAN Ethernet shows 2500 Mbps link speed. My ASUS GT-AXE16000 shows 2500 Mbps link speed. The connection is via a brand new 5ft CAT 8 ethernet cable. The router has a 2x 10G ports and a 1x 2.5G WAN port (connected to XB8). One of my 10G ports is connected to an internal media server (I do video editing) with a 10G card, and I can pull 10G between media server and another hardwired desktop also with a 10G port, so I know the issue is not anything past the XB8.

Finally someone told me it just wasn't available in my area. I canceled the XFI Complete package and used my own modem for a while until it ironically blew up after having the outdoor line replaced due to water infiltration, so I decided to go back to the XFI Complete package with an XB8 again. Here we are, same issue. Phone reps said give it like 90 days to be activated fully, still no increased upload speeds.

Can someone review my account please and advise if i am doing something wrong, or is it just not available, or otherwise. It would be amazing to be able to upload my videos faster... I have the highest speed tier available under my account. It does keep giving me the option to add XFI Complete although there is a line item for it on my bill every month...