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4 Messages

Tuesday, June 4th, 2024 5:25 AM

Always helpful!!

I've had Xfinity for over six years now and as of lately it definitely isn't worth the price anymore; I pay $110.00 for slow working/dropping internet(when it even connects at all). I had to call tech support four times today and the last person I spoke to said "it isn't an Xfinity issue it must be on your end either the modem or how you configured it" even after I told them multiple times my old modem was having these issues so I was informed by a different tech that buying a replacement could fix the issue so not only did I buy a whole new modem I also replaced the coax cables so everything was completely out of the box brand new, I plugged everything in and did the step by step instructions that were given to me by XFINITY to activate it and still nothing yet somehow it's "not an Xfinity issue" after I finally reached my breaking point of the conversation with the last tech when they kept insisting it was my fault I asked them "so you’re telling me my old modem that used the same WiFi for over six years AND the new one both just woke up one day and decided 'eh I don't want to be synced to this internet anymore and stopped working?" Then I was met with "ohh you already replaced the modem?" Yes, I did like I’ve been saying to you and the three people before you the modem has been replaced and the new one is on my account and everyone before you kept telling me the modem looks great and there's nothing wrong with it so please help me understand how this is my fault? But I appreciate the offer of an "inconvenience discount" for not having WiFi for three days during my school finals. Wonderful work Xfinity, truly...looks like it's time to find a faster and more reliable internet provider:)

Accepted Solution

4 Messages

1 month ago

Update: tech came out after fighting to even keep the appointment since the WiFi came back on temporarily and surprise surprise the second he hooked his diagnostic machine he said “oooh yeah no there is definitely an issue I’m going to take a look outside really fast” 15-20 minutes later this wonderful human comes in and says “yeah it’s the entire building that is messed up so anyone who has WiFi through this building would shut down thankfully you caught it so soon” I told him well it’s been like this for three-ish months so I surprised you guys didn’t get more complaints. But hey no worries Xfinity it’s the way “I configured my modem”:). I forgot his name but that man is a blessing, he put in a temporary patch to get the WiFi working better until they get someone out there to fully fix the issue. 

Official Employee

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1.3K Messages

Thank you so much for the update, and we are happy to hear about your experiance getting that working for now. Our team is always here if you encounter any issues down the road and we if you still have issues with this please let us know.

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4 Messages

@XfinityJorge​ here’s a question since you guys love feedback; how has seven days gone by with no one being sent out to fix the issue “getting it working”? Because guess what happened again today? I bet you guessed correctly; it is not working again. Someone(don’t care who at this point) needs to do their job and get this fixed. 

Official Employee

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2.3K Messages

1 month ago

@user_rojtf0 We appreciate your time in reaching out to us here to share your experience. This is never the experience we want for our valued customers. I can definitely take a look and make sure you were credited for the time you were without services. 

 

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