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user_zgj17i
1st Topic

Visitor

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5 Messages

Monday, July 7th, 2025 5:16 PM

Need a $5.29 credit still on an erroneous franchise fee

I just paid the latest bill (which should be $102 = $95 contractual rate including all fees and taxes + $7 storm ready monthly charge) at $108.49. This was after some of the mistakes were credited. I still need the $5.29 franchise fee credited. The $108.49 was $6.49 too high. Next month should be $102, my regular bill minus the $6.49 overcharged this month = $95.51. It is showing for 7/13 - 8/12 as $100.80. You will notice that difference is the $5.29 that should still be credited. Please issue the $5.29 credit so my bill is $95.51 coming up, to make up for the overcharge I just paid.

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Updated 

1 day ago

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XfinityJosephA

Official Employee

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1.8K Messages

1 day ago

Hello, @user_zgj17i a franchise fee will show up on your bill at times and this varies for each market. Do you know of something specific that changed on your account that lead to the fee? 

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user_zgj17i

Visitor

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5 Messages

Yes - a bunch of charges that were in error - there was a couple of charges for a home visit and installation which I didn't ask for and there was no "installation." That fee was added at the same time and I was told it would be removed, but wasn't.

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1 day ago

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user_zgj17i

Visitor

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5 Messages

My contractual rate, inclusive of all fees and taxes is a flat $95 for the two year term. (Plus the $7 for the storm ready wifi). All this had to do with replacing warrantied equipment, for which there were to be no charges. You will see I am still owed back that franchise fee.

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1 day ago

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XfinityJosephA

Official Employee

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1.8K Messages

user_zgj17i thank you, this additional information truly helps. We can take a closer look at your billing information and the fee in a direct message. We can help!

You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_zgj17i

Visitor

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5 Messages

The DM goes to a conversation from last month - is that correct? The last person to comment was a person from Xfinity offering cell service.

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1 day ago

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