My bill has almost doubled due do to a "speed increase" charge. The speed has been great, but if i remember correctly, this increase was 'included' in the gigabit speeds i was/am currently paying for. I'm looking to adjust my plan (life changing stuff is happening atm) and it turns out this "speed i

I ordered internet for a new house I'm working on purchasing and was set to close 12/6. Ordered the internet online with delayed shipping. Site said item would be delivered within 2 business days of the dealyed shipping day selected. I selected 12/11 for the ship date as I planned to start getting t

I am now divorced and would like to change my account to be under my name instead of my ex-wife's. What is the process? Do I have to go into a physical location?

I've been running a Minecraft server for a while and it worked perfectly. When I originally set it up, I port forwarded 25565 to my IP Adress through xFi. But now the port forward is broken. It still shows up in Xfi though. My server had been running fine, and letting others (Not people on my WiFi n

Can I use the weekend $1 reward for a movie on Paramount+?

I enrolled in the seasonal plan in Sept 2023 with an effective date of Oct 26. However, I have continued to be billed at the normal rate. Several contacts and 2 lengthy phones calls only resulted in a partial credit for 1 billing period. What else can I do get get this problem resolved?

Hello, I'm having trouble changing my plan. The chat bot seems to be stuck in a loop and does not help. I want to change my internet to the Xfinity Now 100 Mbps plan. I am out of contract. Thanks for your help.

My internet has been slow for about three months. It’s supposed to have a download speed of 500 Mbps, but I’m consistently getting 20-30 Mbps, and sometimes even less than 1 Mbps. Comcast has sent several technicians to inspect my home, and each one has identified the issue as a problem with the cab

Greetings, Where is Showtime ON Demand? I can't find it. Thanks

I called Comcast April 26, 2023 and spoke with a rep to cancel my TV service since I don't watch in any more. The rep said she would submit my order and that I would receive a call from Xfinity on May 3 at 7 pm about promotional discounts for internet-only service . I never received a call. I receiv

When I enter 10.0.0.1 into the browser URL box I see a login page for my Xfinity Gateway. I do not know what the username/password is. Is it a default? Can i change it?

In order to save $14 a month I am thinking about buying my own Gateway. My concern s setting all this up. One concern is calling Xfinity to register my device and whatever else I need to do and getting someone on the phone. If I bought a compatibleapproved Modem/Router Combo and go to my local Xfini

I’ve looked all through this forum and still can’t find the answer I’m looking for but most were asking the same question, why is my X1 box not detecting my 4K tv? I can’t stream any app through my X1 box and get any type of 4K picture. Here is my set up: - Hisense 55 H9G 4K ULED - X1 Xi6 box My dev

PX032ANI won’t pause live TV anymore. Have tried soft reset (unplug for 5 minutes) and refresh through chat. Hasn’t worked. I can pause recorded shows.

My Xfinity router Overheats, frequently loses internet when it’s hot. It is hot to the touch and has to be unplugged for bit to cool down. Am I able to replace it.

[Image Removed: "Personal Information"] I bought an iPhone 16 from Xfinity in December, and I sent in my iPhone 12 Pro for trade-in. But then, my trade-in was rejected because apparently, the IMEI number I provided didn’t match what you had. Well, here’s the thing – every iPhone has TWO IMEI numbers

In 97225. No Internet for 9 days! No update on site. No update in app. No update on the phone. MAKE COMCAST A UTILITY SO THEY HAVE TO SUPPORT THEIR CLIENTS FAIRLY!!

I just added home phone to my plan. What’s next? will I receive a phone from Xfinity? do I need to purchase and provide my own phone? thanks

We had house fire April 30, 2024. I called soon after and was told to get on the seasonal convenience plan. It could be 6 months to a year before our house is rebuilt. I need to extend the end date as it is set for today to end. Also I let someone know that the modem and flex were burnt up in the fi

Contacted Xfinity for a credit due to daily outages I was told I was going to get once it was resolved. Tried to call, that was a joke, couldn't get a live person. Tried the chat. Was promised not only a credit but to lower my bill. What ended up happening was he deleted the wrong box. Chatted back