I have a server behind my router that's hosting a website and receiving email. For the last two weeks I'm unable to access the server from the outside (accessing from inside is no problem). My Internet connection (outgoing) is working OK but incoming traffic is blocked. Comcast already replaced the

Hi, I just upgraded my modem. I would like to remove the old modem from my account so someone else can use it. Thanks,

Two months ago I redeemed my reward for free Peacock Premium. I was told that as a Diamond Member I would receive it at no charge as long as I am an Xfinity customer. I am still getting billed for Peacock. Spoke to countless customer service reps and no one is able to rectify this. I get promises of

2nd day it's been out and I work st home. Has anyone heard an eta on when it will be back up? Generic message saying they'll fix when weather improves. Yesterday they said our outage affected 1-50 customers, now 1000-2500 so it's getting worse lol. Usually we have great service, surprised this is ta

I am shopping Xfinity internet plans and deciding between the 75mbps and 400mbps plan. Right now both plans have new customer promottions. If now I choose the 75mbps plan but after a few months I want to upgrade to 400mbps plan, will I still get the new customer promotion price for the 400mpbs plan?

Hi, I had received a reward card when I switched over to xfinity mobile. I used this card once earlier and I tried to use it again today but the card seems to be expired. I do have some balance left on it ~100 USD. Can I be issued a new card so that I can use this balance?

I have been having intermittent drop outs of my internet. It seems random and will be fine for a couple days and then may go out 3 or 4 times the next day. It will go out for anywhere between 10-45 minutes. Over the last week it has gone out 10 times with only 3 of the 7 days free of drop outs. I ha

Hello, I'm looking to get some help with an issue I've been having. I moved to a new basement apartment last summer. After working with customer support I got my internet transferred there. However, ever since moving, I've found that my internet is nowhere near what the plan I'm paying for describes

I recently ordered the gigabit x2 with the xb8 gateway. Im not seeing anything remotely close to 2x gigabit speeds. Seeing 700mbps or a little above. Prior I had the gig plan with a arris sb8200 and got 900+ mbps, so i know my connection is good.

My router (firewall actually) is connected to the gateway and both sides see the physical connection (ethernet LED lit). Does the router need to "log in" as me to get a DHCP address? I tried setting the router interface as a DHCP client but it fails to get an address. My current internet, which I am

Hi! I have been experiencing very severe lag/packet loss on Final Fantasy XIV. I have read online that this has historically been an issue with Xfinity and FFXIV servers. I haven't been able to figure out if this is an Xfinity issue or a FFXIV issue - I have included a ping pointer screenshot below.

I’ve had 4 conversations with the customer service about the internet. I have requested to end the service immediately, and I was told that it takes 15-20 minutes to disconnect the internet. Two hours later I have internet. My question is why I still have internet? I am moving out today, and I am af

Hello,, I am not getting the 1.2GB promised on my plan. I am using the XB8. CAT 6 cable, and a 2.5 GB ethernet card. same issue. Is there a limitation to the XB8? I have also tried different computers, of which all have 2.5 GB+ capabilities When I run test in comcast app, it shows I get 1.4 (probabl

Back in July I posted that although we do have Peacock service, only the gig speed 2-year free subscription has been applied to our account. There was a Peacock Diamond Reward banner available on our Rewards page but it wasn't functional. Clicking it went nowhere. Now it's gone. Our bill says that P

I've had one XG1v4 box for a number of years and recently decided to add a second tv box and received an XiD-P. I would like to order a second XG1v4 box to replace this XiD-P box since these will be used with 4k TV's. Please let me know how best to proceed with ordering an XG1v4 box. Thanks!

I started my Xfinity internet service earlier this year, in late April, and I was offered the $100 gift card from Amazon as long as I kept my plan for 90 days (as of today, it's been over 100 days). I checked at the incentive tracker as of the past couple of weeks and it said that my est. qualificat

I was considering downgrading my internet service level from the 600 Mbps plan to the 100 Mbps plan. If I make this change and find that it does not meet my needs, can I upgrade to a higher level without penalty? How does this type of change effect my 12-month contract? Thank you

I just chatted with someone regarding upgrading my services. They upgraded me to what I was wanting, but the changes don't seem to be reflecting on my plan. Hopefully someone can assist me with this.

My 2.4 Ghz GPS does not see the xb8 modem at all. I have tried the splitting signal and advance setting feature on the App. Please help if you have the answer. I

Last week, I signed up for a home internet subscription, and the store representative informed me that it would be easy to set up. I tried plugging the gadget into various cable wall outlets as soon as I got home, but nothing worked. When I called Xfinity customer support to ask for help, the repres