New Poster
•
5 Messages
seasonal convenience plan
We had house fire April 30, 2024. I called soon after and was told to get on the seasonal convenience plan. It could be 6 months to a year before our house is rebuilt. I need to extend the end date as it is set for today to end. Also I let someone know that the modem and flex were burnt up in the fire. I feel like someone was supposed to get back to me but they never did. There has been so much going on and so many different people we are dealing with I'm not sure what we were told at this point. Any help would be appreciated.
Accepted Solution
XfinityPaula
Official Employee
•
1.4K Messages
10 months ago
@mbhjfam Hi! Thank you so much for reaching out to us on our Xfinity forums for help with the seasonal plan. I'm sorry to hear about the fire at your home. That is one of my worst fears! I hope that no one was injured. You have reached the right team for help with the plan. We have some limitations on timing with the plan with a max of 270 days, but I can also look into other options since it will be some time before you can settle into your home again. I will also check on the status for the equipment to make sure we have that removed as well.
Please send us a direct message with your name and service address. From there I will send a code for account verification and work on what's needed for the account while you rebuild.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
2