Visitor
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3 Messages
Promotional Discounts and other problems
I called Comcast April 26, 2023 and spoke with a rep to cancel my TV service since I don't watch in any more. The rep said she would submit my order and that I would receive a call from Xfinity on May 3 at 7 pm about promotional discounts for internet-only service . I never received a call. I received an email from Comcast on April 26 with the terms of my internet-only service showing a new monthly rate of $87. On May 6 I received a bill for $228.42. I spoke with a Comcast rep at 11:36 this morning who said she would correct the bill and have someone call me at 2 pm. I never received a call. At 5:21 this afternoon I contacted Comcast through the chatbot (idiotic thing) to reach a customer service representative. After being disconnected several times after I pressed 1 to be connected to an agent, I finally got a rep on the phone. I went through the whole story again and she said she would correct the bill. When I asked about promotional discounts she said there were none.
On top of all this I'm paying for 800M but only getting 19.4 even when connected directly to the modem via ethernet cable.
Who am I dealing with here? Can you please connect me with someone who can assist with this? Someone who can do something? I refuse to use the chatbot ever again, it's an insult to my intelligence.
Please contact me.
Accepted Solution
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJessicaA
Official Employee
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330 Messages
2 years ago
Hello @kboff We appreciate you taking the time to reach out to us today. I know how important it is to ensure your bill is accurate and you are getting the correct speeds and we'd be happy to look into both of these issues. Please send me a DM with your name and full address by doing the following:
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
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