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Xfinity gave me a free phone and then charged $400 and the phone was locked and they will not unlock it
I went to Xfinity today because of a complaint I had about a mistake they made and they ended up convincing me to switch to Xfinity mobile. Luis said he was going to give me a free iPhone SE and when I got home and looked at my account they charged me $400 at $17 a month. The phone is also locked an
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Customer Service
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RE: $400 promotional gift card scam
[Edited: "Inflammatory"]. We signed up for xfinity in the beginning of January with their "promotion" claiming they would give us a $500.00 gift card 90 days after signing up. We still even have the promotional flyer as proof. It's been well over 90 days since we signed up and no one will give us an
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Billing
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Netgear CM700 only gettng 400Mbps download speed with Superfast service
I have a Netgear CM700 cable modem that I own and Xfinity Superfast (800Mbps) internet service. I'm only getting barely 400Mbps download speeds. My modem firmware is V1.02.02. The latest firmware for this device per the Netgear website is V1.02.08. Here's a link to the page showin
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Your Home Network
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1.2 Gbps service only seeing 400 Mbps speeds
I've worked with support a number of times and nothing I have tried has made a difference. Here are the details: Upgraded my modem to a Arris T25 and subsequently upgraded from 300 Mbps to 1.2 Gbps service (asked for 900 Mbps but was upsold). I understand without bonding there are only 1 Gbps eth
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Your Home Network
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Being charged $10,400 for roaming services! Beware!
I was charged over 10k for two days of using the "Global Travel Pass" that apparently does not cover the entire "globe". I passed through a non-covered zone for two days and I had no idea that Global Travel pass did not serve all countries (how could I know? such a misleading service!). They usually
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Plan
I had the same thing happen all day on 11-7-2023, although at first I was getting 403 errors. After clearing cookies and my cache, it started giving me 400 Bad Request errors. If I use MicroSoft Edge instead of Chrome, I can login to view my C
Bad Request 400 all day today 11/07/2023
I keep getting a bad request 400 all day today trying to view and respond to emails today 11/07/2023. I have cleared the cookies several times yet still get the same message.
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Refund paying for blast $107+ per month. Technician checked service at my home and said I only have the 400mbps plan
Paying for the blast $107 plus fees monthly. The technician came to my home to access why we are getting dropped and slow internet continuously, despite a new modem capable of 900mbps. He informed me I am getting the plan with maximum 400mbps. Since he checked with his equipment, I want reimbursemen
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Billing
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Upgraded from 100 Mbps to 400 Mbps but still getting 100 Mbps
Hello, I recently upgraded to the 400Mbps internet plan from 100Mbps. I have been on several calls with Xfinity support and that didn't fix the problem. I had one of their technicians call me over the phone and tell me I need to upgrade my modem from a DOCSIS 3.0 to DOCSIS 3.1 modem, which I did
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Your Home Network
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Why we are not able to forward ports 443 and 80 ?
Why we are not able to forward ports 443 and 80 ? Why Xfinity app is not allowed to forward these ports?
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Xfinity App
... I hope support can fix this without me having to do a hard reset ... They can't, and a hard reset is not likely to help. "403 Forbidden" responses come from the system you are trying to reach, not from your ISP or anything along the path to th
Cant load certain websites using my Gateway...help!
So far the only one I have found is State Farm, using any device I get 403-forbidden. Turn off wifi on my phone and use cellular and I connect instantly. Did a restart of Gateway from Xfinity app, didn't help. I cant reach the modem router, I could if necessary but would have to get someone t
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forwarding port 80/443 is not working anymore
A few days ago these ports all of a sudden have stopped working, I have not changed anything in my home network and they have previously been working for months. I've followed a few steps from the following similar posts and none were successful: Port forwarding and More recent post I have trie
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Your Home Network
Channel 401 and 402 an issue still for months. Need a resolution fast. Its 2022 for god sake.
Tiling/pixelation issues
It seems Xfinity's signal with Bally Sports Sun is not coming through correctly for me. I have constant tiling and pixelation. I've been trying to watch Miami Heat and Florida Panther games through this awful pixelation while at the same time paying $200 a month for service...a technician came 2 wee
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I Need to Speak to a Human!!!
None of the customer service numbers work. Calls won’t even go through to ring. 800-934-6489 800-266-2278 877-402-4093 888-934-6489 I need to discuss my mobile service that I want to transfer. What’s the secret to getting help? I am frustrated beyond words.
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Customer Service
@XfinityShan <I wanted to check to see if you'd taken a look at the air dates per the above recommendation and if so, what you noticed there?> I did, and what I found is indicated below. But, first let me give you a little background on
DVR Recording All Episodes Instead of Just New
I have the DVR set to record only new episodes of numerous TV series and, for the vast majority of them, the DVR records only new episodes. However, there are 2 TV series where the DVR records all episodes. For both TV series, I have the DVR set to record from a specific channel and save all (new) e
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No change from last year. Bally Sports channel 401 and 402 and some other sports channels are totally un-viewable even sound. When will Xfinity get this fixed. Its not the connection, all other channels work. Maybe a class action lawsuit
Bally Sports
Our Bally Sports channel is 35 and 1253 we have not been able to view a CAVS game this season. Just colored lines and no audio for.most of the game. Techs have reset and sent signals. The tech that came out had never even heard of the channel and was no help, suggested we had more people call and co
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The app and website both appear to be broken. The request to set port forwarding rules seems to be missing authentication credentials. The network request returns a 400 with the following payload: { "code": "033", "title": "Invalid Re
Port Forwarding error "We are having some trouble"
I have tried for the last 2 hours to try to get somewhere with Port Forwarding. I have tried both on my PC and on the App. every instance I get this "We are having some trouble, please try again later". Anyone have any ideas on some help?
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The issue does appear to be fixed in the philly suburbs. Roku sticks to watch showtime anytime (for example) also seem to be fixed. HOWEVER, it appears you will have to go manually find all your recording (since they dont show in scheduled) and rere
Xfinity DVR refusing to record shows
11/23/20 - Editing to add that I'm in the Seattle area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package.-----------------------------------------------------------------------------------------My DVR is refusing
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It appears that though I can watch movies on TCM I am not allowed to record them. This has only recently become an issue because I used to record movies on TCM all the time. I was not notified of any programming changes. When I press record I get a r
Xfinity DVR refusing to record shows
11/23/20 - Editing to add that I'm in the Seattle area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package.-----------------------------------------------------------------------------------------My DVR is refusing
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Same here. Philly Suburbs, Souderton PA.60 minutes recorded but a bunch of other programs have the forbidden circle and are not recording. Same as above, no conflicts, plenty of space, system restarts (from app and hard boots), yada-yada-yada sideno
Xfinity DVR refusing to record shows
11/23/20 - Editing to add that I'm in the Seattle area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package.-----------------------------------------------------------------------------------------My DVR is refusing
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It is constant in Tallahassee, FL. - Only the Bally Sports channels (402 and 403) out of all the channels have issues. It digitizes and get the colored bars. This has been an issue since Bally got those channels - and without a doubt, Comcast
fsum242
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3 years ago
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What has happened to the Bally Sports channels? What is xfinity's overall problem? Seems like a top-down issue.
I have Bally Sports and Bally Sports Southeast. Neither of them is broadcasting when I arrived home tonight. I pay for television for the sole purpose of having live sports. I could watch neither Cardinals nor Braves games tonight. There is no error message, only the striped scree
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