Refund paying for blast $107+ per month. Technician checked service at my home and said I only have the 400mbps plan

Paying for the blast $107 plus fees monthly. The technician came to my home to access why we are getting dropped and slow internet continuously, despite a new modem capable of 900mbps. He informed me I am getting the plan with maximum 400mbps. Since he checked with his equipment, I want reimbursement for years of paying for blast and not even connected. I have run speed tests never greater than 160mbps. Now after visit confirmed that not getting blast. At the least I want reimbursement for my monies paid and you not providing what I paid for.

Responses

EG

Expert

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110K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

CCChelseaA

Problem Solver

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637 Messages

2 years ago

Hello and Thank you for reaching out @user_8d28af
We're glad to hear that our technicians were able to get involved with any service issues experienced, and hope that since your visit, you've been able to enjoy your internet!
We'd be happy to help with addressing any billing concerns that you may have, and would ask that you please use the steps outlined below to join us in direct messaging where we can view the details of your account without the public being able to see any of your personal information! We look forward to hearing from you!

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Halfspeed2xprice

Visitor

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2 Messages

2 years ago

Interesting post.

I have been battling this exact same situation since I "upgraded" my tier. I am still paying for 1000Mbs, my speed tests average 150Mbs. I was paying for 400Mbs & my speed tests averaged 350Mbs.

Just now .... 80Mbs.

Months of messaging & no resolution.

This month I was just overcharged by $30 because my credit was not applied.

>25 years with Xfinity & the ONLY viable resolution is changing service, tbh.

CCCam

Official Employee

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232 Messages

Hello, @Halfspeed2xprice. I would be happy to help with your internet speed issues.

Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

Halfspeed2xprice

Visitor

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2 Messages

I have messaged with support in the past on several occasions. It always turns into an exercise in futility. Every interaction is driven in the same direction, getting me to pay for a service visit.

Not one person has thought logically how infinitesimal the chance of something physical happening to my network at the exact same time as my "upgrade" to a faster tier.

Checking cabling, connectors, & ground block is simple.

I have upgraded both my router & my modem. I verified nothing is omitting anything close to the range necessary to cause impedance. The channels used were clear but I changed them anyway just to check all of the boxes.

There is nothing left to check. It's on Xfinity's end.

2 years ago

CCAbbie

Problem Solver

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1.4K Messages

@Halfspeed2xprice Well if you change your mind and would like our assistance on our end, we will be here. Please feel free to send us a private message.

I no longer work for Comcast.

2 years ago

Billing

user_8d28af

Refund paying for blast $107+ per month. Technician checked service at my home and said I only have the 400mbps plan

EG

CCChelseaA

Halfspeed2xprice

CCCam

Halfspeed2xprice

CCAbbie

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