Xfinity Community Forum

Refund paying for blast $107+ per month. Technician checked service at my home and said I only have the 400mbps plan

Paying for the blast $107 plus fees monthly. The technician came to my home to access why we are getting dropped and slow internet continuously, despite a new modem capable of 900mbps. He informed me I am getting the plan with maximum 400mbps. Since he checked with his equipment, I want reimbursemen

H

I have messaged with support in the past on several occasions. It always turns into an exercise in futility. Every interaction is driven in the same direction, getting me to pay for a service visit. Not one person has thought logically how infini

U

Refund paying for blast $107+ per month. Technician checked service at my home and said I only have the 400mbps plan

Paying for the blast $107 plus fees monthly. The technician came to my home to access why we are getting dropped and slow internet continuously, despite a new modem capable of 900mbps. He informed me I am getting the plan with maximum 400mbps. Since he checked with his equipment, I want reimbursemen

H

Interesting post. I have been battling this exact same situation since I "upgraded" my tier. I am still paying for 1000Mbs, my speed tests average 150Mbs. I was paying for 400Mbs & my speed tests averaged 350Mbs. Just now .... 80Mbs.

U

Refund paying for blast $107+ per month. Technician checked service at my home and said I only have the 400mbps plan

Paying for the blast $107 plus fees monthly. The technician came to my home to access why we are getting dropped and slow internet continuously, despite a new modem capable of 900mbps. He informed me I am getting the plan with maximum 400mbps. Since he checked with his equipment, I want reimbursemen

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