Bally Sports

@XfinityStephanieT​ seems to be just during when the station has a live broadcast of the game, the pre-recorded programming seem to properly work. During the most recent game this issue persisted in the above described 47 times during the course of the two hour game, rendering both channels useless to be able to deliver the service that we pay an additional fee just to have. Please review the forums here as it is not just one Bally Sports in one area it appears to be a multiple state, multiple broadcast issue all experiencing the same issue with no clear resolution or answer from either Xfinity or Bally Sports.

@user_529df3 The next best step will be to research the specific network and determine common issues in the effected areas. I will need to submit a ticket, but I will need your account information to provide examples.

Could you please send our team a private message with your full name and full address?

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No change from last year.  Bally Sports channel 401 and 402 and some other sports channels are totally un-viewable even sound.  When will Xfinity get this fixed.  Its not the connection, all other channels work. Maybe a class action lawsuit will work. We all have paid for the service and nothing done to fix it.

(a) Is it happening all the time, or just during Cavs games?
(b) What "other sports channels" are doing this?
(c) Pardon me for asking this, but what's your ZIP code? (If you don't want to give that out, the nearest "big" city with a broadcast TV station that you get is OK.)
What you are describing sounds like what happens when a game (NBA, NHL, and baseball are all this way) is on a sports channel and you don't live in that team's "viewing zone."

Just because you get a channel doesn't mean you're entitled to watch all of the games on it. For example, in the San Francisco area, everybody gets NBC Sports Bay Area (which has the baseball Giants and the NBA Warriors) and NBC Sports California (which has the baseball Athletics and the NBA Kings), but unless you live close to Sacramento, all Kings games on NBC Sports California are blacked out - and if you do live close enough to be able to watch Kings games, then all of the Warriors games on NBC Sports Bay Area are blacked out.

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I am so sorry that you are still dealing with this issue, but I am happy to help you try and troubleshoot this to get the channels working! You are responding to a message that is a bit old, can you please create a new post so other people can see this if they need the same help as well?