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Visitor

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1 Message

Sun, Jan 16, 2022 1:11 AM

Tiling/pixelation issues

It seems Xfinity's signal with Bally Sports Sun is not coming through correctly for me. I have constant tiling and pixelation. I've been trying to watch Miami Heat and Florida Panther games through this awful pixelation while at the same time paying $200 a month for service...a technician came 2 weeks ago, made some changes (great guy) seemed knowledgeable and it was indeed fixed...for about 3 days. Then, it started again. I called today for a tech. I have an appointment for next Saturday. I really need Xfinity to come through in a solution 😩  Is anyone else going through this with Comcast/ Xfinity??

Official Employee

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237 Messages

4 m ago

@user_be75d1 Good Evening! Thank you for reaching out to our Community Forums Team, and bringing your experience to our attention. I'm sorry to hear you have been experiencing some difficulties with your signal, I know that can be frustrating when you are trying to watch your favorites. Rest assured, you are in a great spot for getting some help today. Did the technician that was at your place recently mention what the issue was, or what he needed to fix? 

Visitor

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5 Messages

@XfinityKassie 

Same for me here!  Very frustrating and seems to have just started recently!  Sure don't want to have to call Xfinity as it's always an unsatisfactory experience...on hold or being transferred to person after person for hours!  Can't imagine this issue can't be  readily fixed on your end.

Visitor

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1 Message

4 m ago

We have had the same issues.  Seems to have started about a week ago.  Have the issue only on sports channels, like ESPN, Bally Sports, etc.  Was hoping to find a solution here.  Don't have the patience to call.

Visitor

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1 Message

4 m ago

amazing there is no response or fix to the Bally sports pixelation issue 

Official Employee

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223 Messages

Hello @asimo, thank you for being a part of the Comcast family and for taking the time to reach out to us. I am sorry to hear you are having pixilation concerns. Do not worry, I can assure you reached the right person, I will be happy to assist you through to a resolution with your service concerns. To get started, would you be so kind as to send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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5 Messages

4 m ago

Agreed!  Fix it already!!!!

Visitor

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5 Messages

4 m ago

Absolutely!  So frustrating to not be able to watch the Heat!  Has to be a better solution than waiting online and/or waiting for a service call!!!!

Official Employee

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3.1K Messages

Hi everyone. We understand dealing with poor picture quality is incredibly frustrating. This is certainly not something we want anyone to be experiencing, as we know it's not a good experience. There are ways/options we have available to help fix these kinds of things. Sometimes it's a signal quality problem, sometimes it's a problem with the network broadcast itself. It just depends. For those of you experiencing this issue outside of the channel mentioned by OP, please create your own thread with a summary of your concern and we will be happy to help. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Channel 401 and 402 an issue still for months. Need a resolution fast. Its 2022 for god sake. 

Official Employee

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285 Messages

Hello @user_cb5dce! Our team would be more than happy to help! To get started, please create your own public post without your account information. Please provide as many details about your experience, questions, or concerns as possible. Doing so will auto-open a ticket in our system, and we can assist you in the order your request is received.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

4 m ago

I'm experiencing pixeling on more than just Bally channels. It happens almost daily on numerous channels, some from local signals and some from sat. signals. When you check for outages in your area there never seems to be a problem. When there is an outage you can't check because there is no signal! I have tv, internet,phone and wi fi all through comcast. I believe it's a amplifier problem on comcast's end. SIGNAL STRENGTH NEEDS TO BE AMPLIFIED!

Visitor

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2 Messages

4 m ago

It seemed to start with me in Mpls around August 2021, around when Bally's took over FS1.  I thought it was just Bally's but then noticed TILING constantly on ESPN, Bloomberg, BTN and even CBS.  NBC seems to be the only channel (that I watch) where I haven't noticed it during Sports.  70% of the time it's Sports events though, and there is no "pattern" when it happens.

Changes and Tech visits:

1) Tech 1 removed 4 extra dangling wires from 3 nearby telephone poles and replaced my wire from telephone pole to residence.  He also replaced switch in exterior box and replaced new overhead exterior wire connectors from outside house to inside.

2) I also replaced DVR and TV box and swapped out the cable from my modem to outlet-don't try the Wireless boxes.  

3) 2nd Tech checked interior signal and said it's strong and said it's an issue from the HUB to the residence?

4) 3rd Tech replaced connectors by both TV's and said they were old.  Didn't do any good.

Also, have you noticed about the same time "Smart Resume" got weaker.  SR used to stop right when the sporting event or show came back on.  Now when it stops, it backs up 5-8 seconds so you still see part of the last commercial. 

Also, when you "rewind and stop" now, it jumps ahead 5-8 seconds so you usually have to rewind again to catch what you missed. 

Comcast did something to their network.  Not sure if it’s a IP, Streaming or Satellite but Xfinity can’t fix it.  I’ve asked for ½ off the cable portion of my bill until it’s fixed.  They told me to change carriers (for Cable but not Internet though-since I still have a 2-yr contract).  I reminded them a contract is for quality service and picture and that's not being provided.

Also, don't switch to the "Wireless" boxes, you'll lose several features including "pause then slow motion" for anything you want to replay in slow motion.

Also, if you're from Comcast, don't apologize or ask for information.  Go to your boss or their boss and ask them how we're going to correct the Tiling issue that popped up?  I would bet someone there knows what's causing it.

Also, Comcast please bring back "AUTO EXTEND".  You can't give us a feature like that and take it away.  And please don't say it wasn't working correctly.  It was flawless for 2 years.

Official Employee

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485 Messages

Hello, @user_355f24! Thank you for reaching out to our experts on our Xfinity Community Forum! Our team works around the clock here to solve customer issues and we would love to help you.

 

We would love to help you with the ongoing tiling issue with your service. For assistance, please begin your own thread and provide a description of the issue you are experiencing. Doing this will allow us to better assist you as well as help others in the community having a similar issue.

 

Thanks and I look forward to seeing your new post!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

@user_355f24​ Almost exactly the same situation for me in Edina.  replaced minor stuff inside including my X1 4k box, nothing helped at all.  they buried a wire to my house, still nothing.  After they acknowledged that it wasn't anything in my home (I do a technical job for work & never had issues working from home) - I heard HUB to home issue too - I was texting w/techs (who said they experience the same on their TVs) to give them timestamps & channels where it was occurring (usually during sports for me as well), never did anything.  It's been way to long for this to have not been solved - either it's too costly or they can't figure it out.  I have yet another tech appt Saturday, that I know is a waste of time.  I'm strongly considering going to Best Buy instead & getting a streaming set up going - have to get DirecTV Stream if you want Bally's unfortunately at this time, & I'll have to figure something out for Red Zone in the Fall, but I'm excited to leave a company that couldn't possibly care less about the quality of my service.  Over a year it's been happening to me.  Comcast has no intention or desire to even look at this issue!

Visitor

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1 Message

3 m ago

There is absolutely a problem on comcast's end with the signal.  For me, it happens predominately with the live coverage of Miami Heat games  (on Bally Sports) which is incredibly frustrating.  Exactly as you say - the tiling and pixelation allows you to miss some exciting moments of the game.  Very frustrated.  I have had a technician out twice.  One repaired something outside and the other replaced a cable going to the main cable box.  Neither of these have helped with the issue in the guest bedroom which is the only tv not connected to a box.  

Official Employee

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187 Messages

Hi there @lawlerk, I am sorry to hear that you are having tiling issues with your TV service. I am happy to look into this for you.

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2 m ago

Yes, we are having the same issue started on Super Bowl Sunday, and still having issue.  Called tech support several times, for them to do a box reset, which we already did on our own.  Finally had technician come out changed out the box and modem said it was fine.  A few hours after he left same issue.  Called for another technician came out yesterday.  Changed out all the cables inside and outside. Last night tiling/pixilation came back. It is so frustrating, Xfinity saying everything is fine on their end.  We have new everything still an issue. UGH!!!!

Visitor

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1 Message

1 m ago

I had the same problem. I had a total of 5 set top boxes; 1 DVR cable connected, 1 TV box cable connected, and 3 TV wireless boxes  (2 XI6 and 1 Xi5). My WiFi is rated at 900mbps but it tests at over 1gb. I only had the pixilation problem on the wireless boxes. When I checked the signal strength on the wireless boxes I found that the 2 Xi6 boxes had a strong signal. The Xi5 box was getting a weak signal. I decided to trade out the Xi5 wireless box for a cable connected one and the problem disappeared.

Visitor

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1 Message

13 d ago

I am having the same problem on Bally and ESPN channels for 2 years now numerous tech visits and boxes changed out and nothing has helped Too bad they’re the only provider in my area or I would switch in a heartbeat

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