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Hi, Thank you for your inputs. I reached out to TIVO and went through the cable card diagnostic screens with them and checked connection to their service. All is in spec. Trust me, I was praying it was a TIVO issue.PKCPNVCFW card. Circa July 2
TV service through Cable Card on TiVo has stopped working
All channels display a black screen with the message: "This channel is not authorized. Contact your cable provider for more information V58)". My service is through cable card in my TiVo. I have called Xfinity support and rebooted the TiVo multiple times with no luck in restoring my TV service. How
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@XfinityEmilyB Thank you for the follow-up. Yes, TiVo diagnostics reports the cable card is paired and functioning properly (receiving a signal). BTW, this system has been functioning for well over 10+ years.
TV service through Cable Card on TiVo has stopped working
Since yesterday all channels display a black screen with the message: "This channel is not authorized. Contact your cable provider for more information V58)". My service is through cable card in my TiVo. I have reset the TiVo multiple times with no luck in restoring my TV service. How can I get supp
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The support site could not help me. There seems to be an outage in my location that was making it impossible for the agent to do diagnostic on my issue/router... I do not have an outage by the way.
After switching router, suddenly Zoom says "Unstable Internet Connection" constantly
Hi I exchanged myolder router recently for a new one based on an Xfinity offer. I am working from home and since I changed the router my zoom meetings have been very unstable and I am being kicked out frequently. thanks for your support with this.
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oh, now they are running a diagnostic test and then telling me to clean my cache. IT'S AN XFINITY issue, NOT my computer. WOW...It's almost robotic, their 'solutions'
Error message "Virtual/All" mail folder
When trying to search my comcast email, I get the following error message: "Mail folder "Virtual/All" could not be found on mail server imap-west.ge.xfinity.com." This pops up when I am trying to type anything in the email search bar.
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Disregard the question about uploading a Word/PDF file. I've saved the screenshots of our NetGear modem diagnostics as PNG file. Below are the diagnostics as they looked when the Internet connection was down:
Unreliable Internet Connection
For however long we have had Comcast service at our current location, it has NEVER been what I consider to be reliable -- especially the Internet service. The reliability of the installation has continued to deteriorate to the point where the Internet service has become virtually useless given the a
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@XfinityKyla no, the problem persists. On phone now but they are going through the same "diagnostics"
Xfinity app not showing recordings!!!
I've called multiple times about two issues and neither one get solved. Issue 1: pixelation. The local stations pixelate making it difficult to make out anything ONLY ON LOCAL CHANNELS ON SUNDAYS WHEN I TRY AND WATCH FOOTBALL! The rest of the week it's fine. Checked all cords, cables, switched boxes
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Joseph, I refreshed and then went to the Xfinity My Account App. Nowhere did I find a way to run a diagnostic check on the DVR. Could you give me more info on where to find this diagnostic check? by the way, even after refreshing, the problem still e
Why some DVR recordings won't delete?
I use the DVR frequently to record movies and shows. most of them I delete after watching. However I've noticed some of them simply will not delete. I will press "delete" and a message comes on, "____ will be deleted", and yet it just stays there. Wondering if anyone else has ever had this problem a
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I messaged Xfinity Support my home address so they could run some diagnostics. Since then, the internet speed at my home has plummeted.
No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Also getting: SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0; Started Unicast Maintenance Rangin
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@XfinityJohnG Hi John, no where on https://customer.xfinity.com/#/devices does it say "Run Diagnostic Check" nor "Get Started".
"You home internet is offline" - Xfinity App (Internet IS online however)
I just upgraded my modem through an Xfinity store (nightmare story, post coming soon) and the internet is working fine (getting ~600 mbps although paying for 1200 :\) but the Xfinity app shows "Your home internet is offline". I suspect it might have something to do with another modem being attached
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As far as I know my primary email address is the same account I'm using for my Xfinity Stream app, and my Apple TV device. Why can't Xfinity make this easier or more obvious or otherwise more dummy proof? I called Xfinity on Monday evening to
Xfinity App on Apple TV thinks I'm not at home
I am using a 3rd Gen Apple TV. Every other app works, except the Xfinity App. When I try to authenticate I keep getting an error message indicating that my Xfinity Stream is only available on my in-home WiFi. I am connected via Ethernet in my home. I don't have it connected to my WiFi because its wi
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@XfinityChristy I've provided the details requested by private message, along with full technical diagnostics. In return, a ticket was opened, for which Xfinity Support has not provided the text or details of the ticket, and ignored the information
Provisioning errors (Comcast side); Can't get Level-2 Support (7+ hours on phone)
I've installed hundreds of cable modems in South Florida on Comcast. Occasionally when first provisioning the modem, something goes wrong and never once have I had a level-1 support person be able to resolve the issue. It's always required a L2 ticket, despite a re-provision being seemingly straight
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@XfinityChristopher I have reset the router several times and I have run wifi diagnostics. That's about it.
dns error
I have been experiencing intermittent lapses in internet on my macbook pro. WIFI diagnostics say "Mac is unable to resolve "www.apple.com" using the DNS settings provided by your internet service provider. Help?
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No luck. Just keeps looping, and now emails to my comcast.net are coming back returned, with " Diagnostic-Code: smtp; 550 5.1.1 Not our Customer" so...that's fun.
Can't check comcast.net email - all links redirect to Discovery Hub page
I am a current xfinity customer, and I am trying to access my comcast.net email. Once log in, I click the purple user icon in the top right, click on check email, and then I can see it tries to go to https://xfinityconnect.email.comcast.net/ but that is quickly redirected to https://connect.xfinity.
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thank you for the reply. What am I looking for in the diagnostic report?
My Helium miner is blocked by Xfinity
Hello I had my Bobcatminer running for 3 months with no issues and now Xfinity keeps blocking traffic to my device when I approved port forwarding for Port 44158, firmware updates, ports 22 and 443 open Outbound. My bobcatminer is relayed all traffic to my miner is blocked stating malicious ip attem
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Accepted Solution
After all the changes (i.e., reserved IP, DMZ, etc.), it turns out the router was going bad. Xfinity tech support cannot diagnose a router going bad, but the tech who visited diagnosed it in just a couple of minutes. He replaced the modem/router and
Ring Doorbell XB7 Router Incompatibility
My Ring doorbell worked on my Xfinity wifi for about 5 months. Then it stopped working (i.e., no camera view). I thought it might be a power issue, so I charged it for 24 hours--no luck. I worked with Ring support, who helped me try the doorbell on my Verizon wifi—it worked great. I tried to use the
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The issue persists and I am unable to access channels on my computer at Xfinity because This Video Cannot Be Played We've run into a problem while streaming Kelly Rowland, Bobby Berk. (Error player.3401.245108) Diagnostics
Xfinity stream app on roku missing channels
Xfinity stream app missing channels on my roku players and on the Xfinity steam for android on my phone.
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Forgot to add that the XG1v4 appears to use an SSD. From the diagnostics, it looks like it may have 2 drives. The 'external' is physically internal, but maybe an 'external' card plugged into a connector.
xg1v4 storage and rf remote control range
Can someone please share the usable RF range of the remote control for the XG1V4 4k X1 TV Box? As in, how far away from the receiver can you be and still have stable remote control of the UI via remote? Also, how much internal hard drive storage does the XG1v4 have? And does the USB port on the back
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Same problem attempting to send from Comcast to Hostgator severs: Diagnostic-Code: smtp; 550-"JunkMail rejected - resqmta-a1p-077722.sys.comcast.net
550-"JunkMail rejected
Outgoing email is rejected to this domain, (Yes, I have tried other recipients at this domain) however I can send from gmail. Error message is shown below. It makes no sense to block OUTGOING messages as junk mail. How can I fix this? Reporting-MTA: dns; resqmta-a1p-077435.sys.comcast.net [xx.xxx.xx
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support> self diagnostics > reset smart hub
Volume controls not working
Hello! My Xfinity xr15 remote isn't working. When I press down on either the volume controls or mute button, the light just turns red. It is not low battery because the remote control is at 96%. I have tried resetting the tv box and re pairing the remote but it doesn't work. Everything else like cha
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Yes - would very much like to avoid trip to store if possible. How can I arrange for remote diagnostics for my Internet periodically losing connection throughout the day? I work from home so definitely a problem.
user_vn4pyj
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9 months ago
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Exchange faulty equipment
Does Xfinity charge you to exchange a modem in store that you have had for a while that no longer works.
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