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@XfinitySara Sure, we can do that but I have already performed these diagnostics and such with another representative. My issue is being caused by overlapping signal channels, plain and simple. Its clear that there is no way for me to change that,
Unable to change Wifi signal channel, absolutely desperate for help
I AM DESPERATE FOR A SOLUTION. My entire house is forced onto the 2.4ghz channel because we have signal overlap and it has been awful. I NEED to change my 5ghz to channel 44 instead of 157, but Xfinity is making is impossible to do so. It used to be that I could log into the modem/router on a web br
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Internet Significantly Slower Than What I'm Paying For
hey there - similar to others' historical posts i'm having speed issues that don't align with my plan - especially when i work from home and need it most. i pay for 500 MBPS but on average only get 25 MBPS. i've run diagnostics on my modem and router mesh system and all of those seem to be in tip to
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Your Home Network
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XB7 login
When I go to log in to a residential XB7 gateway at https://10.0.0.1 it prompts me to change the default username and password. If I do that will Xfinity support still be able to log in to the gateway as well and check diagnostics and line signals as they have been doing recently to troubleshoot my
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Your Home Network
We would like to go ahead and look at some additional diagnostics on our end. The T3 timeouts and Uncorrectable Errors are going to be our main focus and we'll toward helping you reach a solution. Please click on the chat icon in the upper right-hand
IPv4 Packet loss on windy afternoons
Hello, I have been working from home for over a year now and my Comcast/Xfinity internet performance has been very reliable, until now... Starting on 4/21, my connection has been experiencing severe intermittent packet loss (1% - 20%). This seems to happen around 13:00 and continues until about 17:0
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I'm also having this issue regularly while using the YouTube TV app on Flex. The only way to fix it for me is to restart the Flex device but this is happening numerous times a day. I've contacted Xfinity support. They will restart the Flex and tell m
YouTube TV App Issue
While using the YouTube TV app, I'm receiving a error message ("Sorry this is not working..... APPS-04154) that flashes on the screen leaving me with a blank screen or it takes back to home screen. The only way to resume watching YouTube TV is for me is to restart the Flex device. I've contacted Xfi
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I have the same issue on a TiVo Bolt with an M-CARD. Remote diagnostics and sending a "hit" of authorized channels did not fix the issue. Follow-up call with agent asking for a full power-disconnect didn't work - rep indicated "we might need a
Tivo Roamio with cable card (M-card) getting V58
Started losing channels yesterday, even more today. Now I'm down to basic cable TV channels, but I can access all channels via Xfinity streaming. I have talked to 2 chat agents, both tried a fix and said I would get a follow-up call to see if the issues was resolved .. still waiting. Can I get some
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I verified the following: The Xfinity app says there are no outages in my area. There have been no recent changes to my services. The my MacBook Pro, Alexa, and iphones all meet Xfinity minimum system requirements (all devices are connected via w
Internet Connection Drops Frequently -- Frustrating!
For the past two weeks, my Internet connection has been dropping frequently. A technician came out and replaced the cable coming to the house, checked the main cable for the neighborhood, and replaced our mobile. He said everything looked good, but we're still having the problem. The only reliable c
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Cannot access modem diag screen
Just got a new MB8611 (my own) and prior to configuration change (speed increase thru comcast) I was able to see modem diagnostics (which I monitor for SNR and strength) via 192.168.100.1 I now see these ports are filtered by the modem, and I am no longer able to monitor. Why does comcast lock me ou
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Your Home Network
Executive care ticket was closed immediately after opening it last night. There has been no progress. I still don’t have peacock. Spent an hour DM’ing “Xfinitysupport” last night with no progress. Xfinitysupport said they started a diagnostics and t
Peacock Subscription Activations
**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional
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user_i0p6fs This error code is usually from a system interruption, which can commonly be fixed by performing a system refresh by saying "Referesh" into the voice remote. You can also use the Xfinity app to run the automated troubleshooting steps to r
I’m having trouble on my tv
I’ve tried my network which is available and it won’t connect. Please help
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Like many here I have the exact same issue. Tier 3 is working on mine…it’s been about 12 days and no answer yet. Apple ran diagnostics on my series 6 and as I knew all along, no problems with the watch. This is an XM issue. Yes great prices with XM b
Apple Watch Activation issue
I am beyond frustrated with the process of connecting my new apple watch to xfinity mobile. I go through the pairing process and when adding cellular service get a message from xfinity saying "Uh-oh! something went wrong. We ran into a problem during the activation process and your information was n
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I have had the same issue for a month. I have spent several hours on chats and phone calls with Xfinity. They have no explanation. I was promised a follow-up call if the diagnostics on their end did not work. I have received no phone calls, no help.
Error code TVAPP-00349 when streaming on WiFi outside the house
Have been using Xfinity Stream to watch tv shows that have been recorded on the DVR for several years now but a couple minutes into watching the show it stops and comes up with an error TVAPP-00349. I have tried it on several different devices, on our home network and outside our network on WiFi, an
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The model of modem makes no difference. You need to go to the diagnostics for your modem and check the signal levels. Many places online with info on how to do that for various modems. Check the upstream levels. If they are going over 50, that can so
TV pixelation when running Internet Speed Test
Hi. I am having and issue where the tx pixelates / freezes. This seems to only happen on a few channels 841, 842, 843. I contacted Comcast last week and was told the channels themselves were having issues and the network team would fix it. It has been good now for a week, but is back now. Whats weir
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Apple Watch on xfinity. No go
Same issue can not get cellular activated. Have watch line. Paying for it. iPhone 16 plus Apple Watch Ultra 2. Been to store 4 hours. Apple troubleshooter ran diagnostics through my phone. Been to Apple Store 2 hours. Back to store. Store created “TICKET “. Called xfinity 2 more times. No resolution
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Devices
Update: I had my phone tested at the Apple store today. They found nothing wrong with the hardware. The diagnostics did show a lot of weak signal from the tower. The Apple Genius felt that the switch to 5G on the tower side might be causing problems
Dropped calls, Dead air, When will this be fixed?
This has been going on for several months. It happens on both wifi calling and the tower. And is happening on two phones at my home address. I've contacted comcast twice about it. We've tried resetting network connections, new sims, completely erasing one of the phones and reinstalling everything. I
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Howdy kjf138 That type of investigation would always being at the location, and then expand outward. We can first explore the device diagnostics and node transmission history from a remote position. Once we confirm those specifics, we can then check
Frequent packet loss
I've ran ping tests to both my local modem/router and public DNS (ex. 1.1.1.1 & 8.8.8.8) and have found that my connection to my local modem/router is fine during several tests, but tests with public DNS has picked up ~10% loss on 100 packet tests. How do i request Comcast to physically come out to
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I appreciate you posting on our Forums and apologize that it has been giving you so much trouble along with the internet issues, user_w7cfse. Have you already completed any troubleshooting steps through the Xfinity app or website? I ask since it will
Even this forum is frustrating
Every interaction with Xfinity is worse. As an example I’ve been trying to post on this forum, and every time I get to the end, it erases my post and says apologies. Our assistants are working on this problem! I’m on my second device which drops my Internet several times a day. This means it needs t
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Hi there @Bobb211. Thank you for sharing your experience with the XB7 gateway and the solution that worked for you! It’s great to hear that capping the Cable Out port resolved the intermittent Wi-Fi issues. We appreciate your feedback, as it hi
submit a comment
How do I submit a comment in the Xfinity Forum? A recent 'repair' performed by a technician could help someone else with the same problem.
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I realize I forgot to add the things I have already done. I have contacted customer support via chat on the xfinity app and they ran the usually diagnostics including rebooting my hardware. They sent out a technician that verified that everything at
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30%-70% packet loss
Hi, I play an online video game and have been been getting kicked out of game with a disconnect error. I consulted with the customer support team of that game and they had me run WinMTR. The results of that show 30%-70% packet loss at 1601milehigh.co.ibone.comcast.net. What can I do to fix my discon
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