Good morning @user_whu5r2 I apologize for the trouble with the TV service. We are happy to help. If you don't mind me asking, do you see any codes or error messages on the TV?
user_i0p6fs This error code is usually from a system interruption, which can commonly be fixed by performing a system refresh by saying "Referesh" into the voice remote. You can also use the Xfinity app to run the automated troubleshooting steps to run diagnostics and reboots as well. A physical reset, by unplugging the box for a few minutes, can also help refresh the connection and check for any errors.
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XfinityJoe
Official Employee
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948 Messages
4 days ago
Good morning @user_whu5r2 I apologize for the trouble with the TV service. We are happy to help. If you don't mind me asking, do you see any codes or error messages on the TV?
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