Regular Visitor
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11 Messages
Dropped calls, Dead air, When will this be fixed?
This has been going on for several months. It happens on both wifi calling and the tower. And is happening on two phones at my home address. I've contacted comcast twice about it. We've tried resetting network connections, new sims, completely erasing one of the phones and reinstalling everything. It's still happening.
I can see others complaining about this problem here in the forum but see no resolution. What is the status of this issue? Has Comcast been able to pinpoint the issue? When will it be fixed?
Accepted Solution
VanDog
Regular Visitor
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11 Messages
3 years ago
Update #4:
Xfinity Mobile could not identify what is causing the dropped calls and dead air during calls. They failed to keep in contact with me about this issue and only seemed to work on this issue when I contacted them. Every time I contacted them their responses became slower and slower until they stopped responding all together.
It's become clear that Xfinity Mobile is no longer able to provide reliable service in my area. The only solution I'm left with is to switch carriers.
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VanDog
Regular Visitor
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11 Messages
3 years ago
Update: I had my phone tested at the Apple store today. They found nothing wrong with the hardware. The diagnostics did show a lot of weak signal from the tower. The Apple Genius felt that the switch to 5G on the tower side might be causing problems for us. Before the problems started the phones were able to complete calls in the basement with no problems. In fact we had years of good service before these recent problems.
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VanDog
Regular Visitor
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11 Messages
3 years ago
Update #2: I just had a very important phone call at my house and was unable to finish the call. At first the call dropped and then the other party could not hear me when I called back. I've texted the person my regrets for not being able to communicate by phone. The lack of ability to talk on the phone is paralyzing. I desperately need this fixed!!!
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VanDog
Regular Visitor
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11 Messages
3 years ago
Update #3: I tested a Mint Mobile sim card in my phone today. The difference was night-and-day. No dropping, no dead air, no problems. The call quality was very clear.
It was a relief to complete one of the important phone calls I had been putting off for two weeks. I have several more important phone calls and should be able to complete them with Mint Mobile's 250 minutes of talk time in their trial offer.
I did try contacting Xfinity Support using the link XfinityJodie supplied but after getting my identifying info they went quiet.
At this point I'm probably going to switch carriers since Xfinity Mobile can't even identify what's causing my problems.
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T-Fab
Regular Visitor
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5 Messages
3 years ago
There is no such thing as 5g, that's a lie. So I think everybody that has been sold this lemon knows that they are actually using 4g LTE and since they've gone forward with shutting down 3g in January(? ) Lag and bottlenecked data seems to be the norm. I don't think anybody is going to get any relief until the class action lawsuit comes out against these companies for flat out lying about a service that doesn't exist yet.
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