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How do I submit a comment in the Xfinity Forum? A recent 'repair' performed by a technician could help someone else with the same problem.
New Poster
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5 Messages
How do I submit a comment in the Xfinity Forum? A recent 'repair' performed by a technician could help someone else with the same problem.
XfinityEricB
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15 days ago
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Bobb211
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15 days ago
After repeated 'drops' of my wi-fi signal with my new (and twice replaced!) XB7 gateway, a technician apparently traced the issue to having my TV box too close to the XB7. But, more importantly, he said there have been reports of the unused Cable Out port causing intermittent XB7 wi-fi issues, and he 'capped' the Cable Out port with what may be a resistor cap to 'absorb' any signal leaking out of the port. That appears to have solved the problem! I haven't had ANY wi-fi issues since then. Such a SIMPLE solution to a frustrating problem, unable to be diagnosed and solved until THIS technician visited. I hope this helps others who encounter a technician who is unaware of the need to cap the Cable Out port. (That was even done in another room's TV box, even though it was nowhere near the XB7 ... just in case.)
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