Bobb211's profile

New Poster

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5 Messages

Sunday, October 20th, 2024 4:48 PM

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How do I submit a comment in the Xfinity Forum?  A recent 'repair' performed by a technician could help someone else with the same problem.

Official Employee

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1.6K Messages

15 days ago

 

Bobb211 Do you mean a comment on another tread for someone else? You can title your own post with the comment as well to help all customers as well. If they know how to search in forums, the other person you mentioned may find your post without posting to theirs. 

 

(edited)

New Poster

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5 Messages

15 days ago

After repeated 'drops' of my wi-fi signal with my new (and twice replaced!) XB7 gateway, a technician apparently traced the issue to having my TV box too close to the XB7.  But, more importantly, he said there have been reports of the unused Cable Out port causing intermittent XB7 wi-fi issues, and he 'capped' the Cable Out port with what may be a resistor cap to 'absorb' any signal leaking out of the port.  That appears to have solved the problem!  I haven't had ANY wi-fi issues since then.  Such a SIMPLE solution to a frustrating problem, unable to be diagnosed and solved until THIS technician visited.  I hope this helps others who encounter a technician who is unaware of the need to cap the Cable Out port.  (That was even done in another room's TV box, even though it was nowhere near the XB7 ... just in case.)

Official Employee

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1.4K Messages

Hi there @Bobb211. Thank you for sharing your experience with the XB7 gateway and the solution that worked for you! It’s great to hear that capping the Cable Out port resolved the intermittent Wi-Fi issues. We appreciate your feedback, as it highlights the importance of thorough diagnostics and the expertise of our technicians. Your suggestion could indeed help others facing similar problems. If you have any more insights or questions, feel free to reach out. Thank you for being a valued customer!

 

(edited)

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