3 Messages
Internet Connection Drops Frequently -- Frustrating!
For the past two weeks, my Internet connection has been dropping frequently. A technician came out and replaced the cable coming to the house, checked the main cable for the neighborhood, and replaced our mobile. He said everything looked good, but we're still having the problem. The only reliable connection is the week AT&T 5G connection on our phones. I am not getting what I paying for and need help.
EG
Expert
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110K Messages
1 year ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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user_resa0y
3 Messages
1 year ago
I verified the following:
The remaining troubleshooting tips are diagnostics that I am not qualified to perform.
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EG
Expert
•
110K Messages
1 year ago
Then you have no other choice except to get the techs re-involved with the problem until it gets fixed properly.
Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it up to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home. And if the problem is found to be on their side of the demarcation point, there will not be any charge.
Good luck !
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