Even this forum is frustrating

Every interaction with Xfinity is worse. As an example I’ve been trying to post on this forum, and every time I get to the end, it erases my post and says apologies. Our assistants are working on this problem!
I’m on my second device which drops my Internet several times a day. This means it needs to be reset while my students wait in my zoom classroom for me to return. don’t know how to get a device from you that works. I will buy one from another company, but I don’t know how to find one that your company will work with. I can’t get any anyone to tell me anything substantive, because all I’ve talked to our bots or sales people

What are my options for getting the issues with my Internet resolved?

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user_w7cfse

5 Messages

2 months ago

I’m pretty sure that you make it very difficult to get help on purpose so that people will give up and accept the very bad service that you offer

0

XfinityThomasD

Official Employee

•

1.4K Messages

2 months ago

I appreciate you posting on our Forums and apologize that it has been giving you so much trouble along with the internet issues,

user_w7cfse. Have you already completed any troubleshooting steps through the Xfinity app or website? I ask since it will run diagnostics on the network signal and advise if a technician is needed. As an example, if the connection is dropping randomly throughout the day, there may be interference in the lines and connections that our technicians would want to check.

5

0

Customer Service

user_w7cfse

Even this forum is frustrating

user_w7cfse

XfinityThomasD

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