7 Messages
30%-70% packet loss
Hi,
I play an online video game and have been been getting kicked out of game with a disconnect error. I consulted with the customer support team of that game and they had me run WinMTR. The results of that show 30%-70% packet loss at 1601milehigh.co.ibone.comcast.net.
What can I do to fix my disconnecting from game?
user_3kloy8
7 Messages
2 years ago
I realize I forgot to add the things I have already done. I have contacted customer support via chat on the xfinity app and they ran the usually diagnostics including rebooting my hardware. They sent out a technician that verified that everything at my house was working as intended. The tech said they add notes to my account and sent an email with the info I showed them about packet loss.
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BruceW
Gold Problem Solver
•
26.6K Messages
2 years ago
The following hop received and replied to all of the trace packets and the trace program received all the replies, so the "loss" or "delay" at the intermediate hop is likely more apparent than real, and probably not significant. Please see https://www.dslreports.com/faq/14068.
Interpreting trace results is tricky. What appears to be "late" or is reported as "lost" could mean 1) the packet did not reach or was delayed in reaching that hop, or 2) the router at that hop didn't reply or was slow to reply, or 3) the reply from that hop didn't make it back or was delayed in making it back to the trace program.
The fact the hops past than one you are concerned about responded quickly indicates that the router at that address is doing its job: forwarding data packets. That means the router's occasional delay in or failure to respond to trace packets, while annoying, is most likely not actually slowing down data transfer. If it was we'd see high RTT values and/or packet loss in subsequent hops.
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