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harford0229
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8 Messages

Friday, September 29th, 2023 5:11 PM

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Error code TVAPP-00349 when streaming on WiFi outside the house

Have been using Xfinity Stream to watch tv shows that have been recorded on the DVR for several years now but a couple minutes into watching the show it stops and comes up with an error TVAPP-00349. I have tried it on several different devices, on our home network and outside our network on WiFi, and got the same error. This just started the last couple of days. Please advise. Thanks. 

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10 months ago

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user_441a35

3 Messages

1 year ago

I am experiencing the exact same issue.  I made sure my devices are up to date as well.  Anyone else experiencing this issue and out there?  I would really appreciate your help.  Thx

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XfinityAngie

Official Employee

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1.3K Messages

@user_441a35, Thank you for reaching out to Xfinity Support. Let us know if you are still having issues. A good place to start is to force close the app, and see if it clears up the error. We would be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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user_0lwtsw

8 Messages

10 months ago

I have had the same issue for a month. I have spent several hours on chats and phone calls with Xfinity. They have no explanation. I was promised a follow-up call if the diagnostics on their end did not work. I have received no phone calls, no help. I have decided to choose a different streaming service as $244/month for a product that does not work, along with terrible customer service is simply a waste.

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XfinityTy

Official Employee

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376 Messages

@user_0lwtsw We do not want to see you go. I would love to assist with further troubleshooting. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_0lwtsw

8 Messages

10 months ago

Too little, too late. Xfinity customer service is useless. The cost of Xfinity cable is far and above what the product is worth-especially when compared to other streaming services. 

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XfinityTy

Official Employee

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376 Messages

I am sorry to hear this. Our team is a full support team that is willing and able to assist! If you change your mind, please don't hesitate to reach back out for support, and we'll be more than happy to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

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