Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (9.2K)
@XfinitySara I tried the voice program my remote but that didn’t change anything. I then tried all the different codes supplied for a Yamaha audio receiver and none worked. Starting with all devices off as instructed, some would shut tv off but not r
Remote functions
My remote turns on my tv, audio receiver, and box just fine and control volume, functions, etc. However when turning things off it doesn’t turn the audio receiver off so I continue to get the audio from whatever I was watching.
Question
Remote works BUT NOT THE VOICE COMMANDS
I haven't gotten a straight answer from anyone/anywhere. We went thru every option to reset and replaced the remote, worked for a minute maybe. If everything works but the voice command, the instructions don't make any sense. If I can change channels, up/down volume, etc. then what is the issue? Whe
Question
•
X1
Closed
Pixelated/Frozen Picture, Green screen, no audio, non responsive remote and XRE-03097
Since Friday, I've been experiencing picture/sound issues during the Mornings and evenings after dinner. This issue doesn't occur during the middle of the day, just monrning and evening. The picture becomes blocky and the audio drops out. Sometimes half the screen turns green and the rest of the pic
Question
•
X1
Closed
We hate our new Xfinity box and remote!!!
Is there an alternative? We were just "upgraded" to a new box because our old box kept having trouble. This new box requires the new remote. I'd been able to avoid this remote in our living room...until now. The new box doesn't have the time on it. Our family had been so used to looking there for th
Question
•
Customer Service
Closed
XR16 remote/soundbar pairing issue
I am trying to pair my XR16 remote to a TaoTronics sound bar. Every time I go through the pairing process, an error automatically comes up saying pairing is not available. Help!! the soundbar is connected to my tv via optical input.
Question
•
X1
Closed
Accessibility Remote Ok/Select button not labeled
My mom is living with dementia in the early stages. She can FaceTime on an iPhone, but cannot work this accessibility remote. Why isn’t the black button that is used to select not labeled? The number of people living with dementia and Alzheimer’s is expected to triple in the next five years. Has any
Question
•
X1
user_on9saq Hey there! We know how frustrating it can be when the recommended codes don’t work. For a Hisense Fire TV, some remotes may require a different setup method beyond the usual codes. A few things to try: Auto-Search Method &nd
Comcast remote to Hisense Fire Tv
I am trying to program my comcast remote to control my Hisense Fire TV. Every code that was recommended does not enable this function. Any other suggestions?
Question
Hi @user_80db58, thank you for reaching out to Xfinity Forums. I looked into your compatibility concern and see your TV model is not available at this time. The models supported is below. I apologize for any inconvenience. LG TVs
Cannot Activate Xfinity app on LG TV
I have a LG OLED65CXPUA TV and I installed the Xfinity beta app from the LG Store. I guess first question is whether or not the OLED CX series is actually supported. The problem is that I am having problems activating the app. When launched, I get the "Get Started" button which I click and get an ac
Question
7.14.2021 I tried all the codes presented at least 10 times over a one week period. Just read this forum's string of messages, tried the suggested alternative codes of 12183, 10748 and 11758 at least 3 times. THEN used the first cod
Can't program XR15 with Sharp tv
I have gone thru all the codez and nothing. The TV is about 2-3 yrs old. So are there other codes to try? Any thoughts?
Question
Closed
XR15 Xfinity Voice Remote user manual
I am looking for a user manual for the XR15 Xfinity Voice Remote. Something that is detailed enough tell me what the "A" will do, or whether any of the buttons can be double-clicked.
Question
•
X1
Closed
Cannot pair Samsung remote to xfinity install
Finally, after 3 boxes from the store my X1 box is working now on my Samsung Tv(s)....definitely a hardware issue. But, I cannot seem to pair the Samsung remotes to pair with the TV....I have to use only the Xfinity remote. I have turned on and off various settings for the HDMI, turned off the TV, a
Question
•
X1
Hello, @seekingservice. Thanks for the update. Are you still experiencing issues with the undeliverable email error message? Here are some email error codes and troubleshooting steps you can try. Troubleshoot Comcast email error codes and messages.
undeliverable emails
A financial company has notified me their emails sent to my Xfinity email address are being kicked back as "undeliverable". I had been receiving emails from the company without issue for a long time. My Xfinity email is working fine otherwise, as I'm receiving emails from other companies, including
Question
Howdy there. =] So the Xfinity Stream App is still in Beta for most LG and Samsung TV's, you can check out Xfinity Stream Beta App on LG and Samsung Smart TVs for details about approved models. I'll also include a list below. If you run into any bugs
Samsung Crystal UHD 7 Series TU700D (2020) Streaming Xfinity
I just purchased a Samsung Crystal UHD 7 Series TU700D (2020) in hopes to not use a box to stream Xfinity app. I’m currently paying for wifi and cable basic+ in order to do this. Before I unpack these TVs, will I be able to find the xfinity app in the Samsung store?
Question
Voice remote does not work
I entered Multiview and it said I need a new Boca and the system ordered it on the tv
Question
•
Customer Service
Closed
Remote pairing with Westinghouse TV
I have a new model WD19H1108 Westinghouse TV. I have tried every pairing number shown in the Westinghouse list. I have tried 9-9-1 which does not work either. The channel up/down works but volume and on/off do not work.
Question
•
X1
Closed
pair remote with sunbrite tv
SunBrite Tv is not listed as an option when pairing the remove to a TV Brand
Question
•
X1
Help with unpairing voice remote
Out of nowhere when I turn on tv , screen says to unpair
Question
•
Customer Service
Just switched from AT&T to Xfinity and have the same problem with receiving short codes from Santander Bank.I spent 3 plus hours on the phone with CS and no one told me that Xfinity doesn't accept short codes from Santander. They said short codes w
JAG68
commented
4 years ago
to the conversation:
0
0
Capital One Bank Short Code Texts
Like many others, I cannot receive bank (in this case Capital One) short code texts on my phone making it impossible to use the banking app. The bank says the problem is with xfinity blocking the texts. Xfinity says it's the bank. Short code texts from other financial institutions are working. Help.
Question