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We hate our new Xfinity box and remote!!!
Is there an alternative? We were just "upgraded" to a new box because our old box kept having trouble. This new box requires the new remote. I'd been able to avoid this remote in our living room...until now.
The new box doesn't have the time on it. Our family had been so used to looking there for the time. It also has no red indicator light to let us know something is being recorded.
The new remote (new to our living room) doesn't have that button to jump back 10 secs. The navigation circle is hard to press. Having nails makes it hard to press the center button without pressing others.
Is there a better alternative to each of these items?
EG
Expert
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111K Messages
1 year ago
The concern is not "Xfinity Compliments" related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2.1K Messages
1 year ago
@user_3bgchg Hello! Thank you for reaching out to us here on our Community Forum. We can definitely assist you with the equipment you have. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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