S

Visitor

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1 Message

Tuesday, February 22nd, 2022 2:44 AM

Closed

XR16 remote/soundbar pairing issue

I am trying to pair my XR16 remote to a TaoTronics sound bar. Every time I go through the pairing process, an error automatically comes up saying pairing is not available. Help!!

the soundbar is connected to my tv via optical input. 

Expert

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110.1K Messages

3 years ago

The concern is not "Community Center" help related. Thread moved here to the proper help section for assistance. 

Official Employee

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1.8K Messages

3 years ago

@Stephanie_C_ I know that it is frustrating when your Xfinity remote won't pair with your soundbar. There are some devices that are not compatible with our remotes. If you would like us to take a look and run through some troubleshooting steps, please send us a DM by doing the following: Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

Visitor

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22 Messages

3 years ago

I finally figured this out.  Pair to your tv first even if you aren’t going to use this method and then it will ask you to pair to receiver or soundbar

Visitor

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1 Message

@user_7584d1​ A problem I have....my 70" Sharp Aquos, which is turning 10 this fall, does not pair with the XR 16 remote.  There appears to be no other way to pair a soundbar, if you can't first pair a TV.  Please help!

Problem Solver

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497 Messages

Hi, @user_53b87c. Please create your own post and I will help you! 

I no longer work for Comcast.

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