Visitor
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1 Message
XR16 remote/soundbar pairing issue
I am trying to pair my XR16 remote to a TaoTronics sound bar. Every time I go through the pairing process, an error automatically comes up saying pairing is not available. Help!!
the soundbar is connected to my tv via optical input.
EG
Expert
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110.6K Messages
3 years ago
The concern is not "Community Center" help related. Thread moved here to the proper help section for assistance.
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XfinityAngie
Official Employee
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1.9K Messages
3 years ago
@Stephanie_C_ I know that it is frustrating when your Xfinity remote won't pair with your soundbar. There are some devices that are not compatible with our remotes. If you would like us to take a look and run through some troubleshooting steps, please send us a DM by doing the following: Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
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user_7584d1
Visitor
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22 Messages
3 years ago
I finally figured this out. Pair to your tv first even if you aren’t going to use this method and then it will ask you to pair to receiver or soundbar
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