Skip to main content

    Support

    Offers

U
user_21pri2
1st Topic
1st Reply

Visitor

 • 

4 Messages

Monday, April 21st, 2025 10:35 PM

Voice remote does not work

I entered Multiview and it said I  need a new Boca and the system ordered it on the tv

Question

 • 

Updated 

2 days ago

10

2

0

XfinityMatthew

Official Employee

 • 

41 Messages

2 days ago

Hello user_21pri2 , That would be correct that you would need a newer box to access the new Multiview feature on our Xfinity TV. When did you place the order for the new box? Did you receive a confirmation or any tracking information by email?

2

0

user_21pri2

Visitor

 • 

4 Messages

Ordered a month ago.  No tracking

Like

Reply

2 days ago

0

XfinityMatthew

Official Employee

 • 

41 Messages

Sounds good. If you could please send a direct message following the steps listed below we can check your account and order a new box if the order didn't go through. To get started we will need your full name and address in a direct message. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

user_21pri2

Visitor

 • 

4 Messages

2 days ago

Ordered a month ago.  Did not receive tracking although the address was correct.  Also voice remote does not work on this box 

tried to order again but box would not take another order 

1

0

XfinityMatthew

Official Employee

 • 

41 Messages

Thank you for clarifying that information for me. If we get a new box for you, it will come with a new remote as well so that should fix that issue. In order to better assist with this and check to see if we are showing an order on our end I will need to get into your account. If you could send us a direct message with your full name and address I will be happy to get this all figured out for you.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

forum icon

New to the Community?

Start Here