Our team can help, user_c1lmd1! If you have not already, can you try following these steps to pair your Xfinity Voice Remote to your TV box?
Aim your remote at the TV Box (must have a clear line of sight).
Press the A button on your remote.
Choose Remote Setup on your TV.
You’ll be asked, “Do you want to use your remote to control your TV power and volume?" Select Yes.
You’ll receive a notification that your remote is now paired for voice control. You’ll then be asked, “Would you like to control your TV using your remote?" Select Yes.
Type in the brand of your TV using the on-screen letters and numbers, if applicable. Then, select OK.
You should see a notification that your remote is now Ready to pair. Select OK.
Confirm your pairing was successful by attempting to adjust the volume on your TV.
If you can adjust the volume with your remote, select It Works!
If you can't adjust the volume with your remote, select It Doesn’t Work and repeat the process again.
XfinityThomasA
Official Employee
•
1.8K Messages
7 months ago
Our team can help, user_c1lmd1! If you have not already, can you try following these steps to pair your Xfinity Voice Remote to your TV box?
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jdrogersjr8
1 Message
5 months ago
This does not work with sunbrite
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