Contributor
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21 Messages
Cannot pair Samsung remote to xfinity install
Finally, after 3 boxes from the store my X1 box is working now on my Samsung Tv(s)....definitely a hardware issue. But, I cannot seem to pair the Samsung remotes to pair with the TV....I have to use only the Xfinity remote.
I have turned on and off various settings for the HDMI, turned off the TV, and turned it on....at one point, it was turning the channel up/down after entering the model number, but I thought it was good....then a few minutes later, not controlling the Xfinity service with Samsung remote.
Any special thoughts on this one?
Panthera2020
Visitor
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1 Message
2 months ago
My Samsung remote randomly stopped working today. It only controls volume but won't change channels on xfinity box. I tried everything I found online and was on phone with xfinity who couldn't help. She said someone else today had same problem. She's sending me a new box in hope that will work. Wondering if some update to the boxes caused this issue.
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XfinityPaula
Official Employee
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1.2K Messages
2 months ago
@abqlinda Thank you for sharing the experience you have been having with the cable boxes and now the Samsung remote. I'm very sorry for all the trouble. I know how it can mess up things when changes need to be made. I will do everything we can to help out. Looking at the Samsung support site, the remote should automatically detect the cable box connection, but if it doesn't your can use the source button on the remove. Does that help at all? Before the three replacement cable boxes was the cable box and Samsung TV connected and working with the Samsung remote?
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