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Hi there @jesalee, I'm sorry to hear about your recent experience when you reached out to look into what is going on with the spike in your data usage on your account. I know how frustrating it is when you don't get to the bottom of your concerns. I
Why Can’t I Talk to a HUMAN???
There is yet another outage in my area. The virtual “assistant” is completely useless and won’t connect me with an actual human so I can get a better idea of when the issue will be fixed. I have no way to work, watch TV or movies. My security system doesn’t work. And I have NO ONE I can talk to abou
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Hello there @user_179d40!!! Thanks so much for taking the time to reach out to Xfinity here on our Community Forum! We are so glad to hear from you and assist with this email issue in any way that we can. To echo the sentiments of what o
Email inbox getting flooded with Spam
I woke up this morning to find over 900 emails in my inbox. Almost all of them are Spam emails. I see Xfinity did some sort of upgrade to my email last night, does this have something to do with it? I'm receiving 4-5 Spam emails every minute.
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Advanced security on the go is disabled. It seems like the connection to vpn works if advanced security is disabled all together. Seems like its a bug in the xfinity system as I had allowed access yesterday already but its not registering and it does
Advanced Secutity not allowing VPN
I just changed from the XB3 to XB7 because the issue started about 3 weeks ago. I tried connecting my work VPN yesterday. I couldn't connect so i looked at advanced security on xfinity app and noticed that it was blocked. I then allowed access and the app told me it will be allowed for 30 days whic
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ggeinec, Hi there! Thanks for reaching out. I can certainly understand how concerning it is whenever seeing new behavior from an unfamiliar resource. You've come to the right place. Over social media, we are a dedicated team of experts who specialize
What is MY SKY in allow access request in Xfinity app when signing in?
When signing in the Xfinity app now sends a message 'MY SKY is asking for access' (or words to that effect), shows my sign in name, my browser, and the IP address and gives me the option to Allow or Deny access. This is new behavior for me. What is MY SKY? And is this legitimate? Thanks!
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@user_jbjbke If you haven't already you need to contact our Customer Security Assurance team. Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329
Customer service
BEWARE! My account was compromised and a 2nd line and iphone 14 was added to my account from the internet on Dec 5 without my knowledge or permission. This person had access to my account, text and phone history. I have spent more than 14 HOURS on the phone with countless customer service personnel
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@XfinityBradM: I log in through https://connect.xfinity.com/ which is what a Comcast technical support representative told me to use. However when I log out Xfinity/Comcast automatically redirects me to https://xfinity.comcast.net/ and a
Unmatching Security Certificate?
Is the security certificate used by Xfinity/Comcast for customer email outdated or incorrect? I have a paid subscription to Bitdefender Total Security, which is one of the best internet security/anti-malware programs available.Whenever I LOG OUT of my Comcast/Xfinity email, I am autom
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Accepted Solution
@EG I found the issue and resolution. The xfinity router had the Advance Security feature turned on and it was there that it made the determination that it was a threat and blocked the IP. I turned the Advance Security off and then back on an
Can No Longer Access a Single Web Server (Worked and then all of sudden could no longer access)
@EGI am having the same issue as this right now. There is only 1 sight I can't get to, everything else works. I can get to the site if I connect my computer to my phone hotspot and everything works fine. Connect back to the Xfinity router, can't get to it. When I do a traceroute i
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@user_nwi1i1 Thank you. I was helped by Ms. Julia at Customer Security Assurance, who was kind and patient. The accounts have been secured! Very glad that Customer Security Assurance and Ms. Julia were able to help with this! Thanks for let
recovering email account after password changed by unauthorized user
How can I recover my accounts?
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Closed
ANSWERED: How to Download Your Xfinity Home National Alarm Certificate?
Download your Xfinity Home Certificate of Alarm System below. The Xfinity Home Certificate of Alarm System is proof of home security ownership and activation that you can provide to your insurance company. We provide the certificate when your Xfinity Home system is installed, but you can download or
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Home Security & Control
user_7rodbb The request for photo ID is a Security Measure that our system will automate and is required within a time frame. If no photo ID is provided, the order will be canceled. The reorder was necessary since the Security Measure was not satisfi
Chat agent canceled my order to get the sale
I placed an order for 2 Apple Watches yesterday. I received a confirmation email immediately & shortly after an email asking for photo ID within 72 hours. I found this odd so started a chat. The 1st question they asked was if I had placed the order through a chat agent & when I said no they
Question
I too am having the same issue with my iPhone12. Stopped working on Saturday. Deleted and re-installed my Comcast e-mail account on the phone. Still get the error Comcast is not available. I tried other options, but then found an a
Email account on iPhone
My incoming email stopped working on my iPhone 11 on Wednesday, August 18 and I keep getting the notice that Comcast is currently unavailable. Is there a fix for this?
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Was experiencing this sending issue as well. I was always able to receive in Outlook (windows PC), but not send. Would receive the error messages that others have shared above (also see my screenshot below from the Outlook error). When t
Can't send email from outlook
Starting a couple days ago, Outlook stopped sending emails for my comcast.net account. I can still receive emails. I can also ping the port at smtp.comcast.net:465. It seems my attempt to connect to the port is being rejected by the server. Password is correct (am receiving emails
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Thanks for reaching out @shrikant7t! Please reach out to CSA Immediately if you haven't already. They are our fraud department and will put a stop to anyone using your account against you. That goes for anyone here. The info to the Comcast Security T
is xfinity accounts been hacked?
Hi Team, I have received a call this morning from someone claiming to be xfinity customer care saying that your offer on xfinity internet is about to expire and gave me callback number to call. when i called them they had my information like bill amount , card on file and my address. I had a lo
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Hello @user_ffbd13 We do have our team called Customer Security Assurance. They are amazing, the primary phone number is 1-888-565-4329. I was hoping to confirm if by chance that number was given to you by the security team at the primary ph
Help confirming Xfinity Phone Number (Afraid of Fraud/Scam)
I was contacted by scammers who made a set fraudulent payments to my account which info they already had, which I immediately reported to Billing dept the same day. Comcast Billing Department gave me this number to speak with security [Edited: "Personal Information"] regarding the account / investi
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@user_7a3e66 I've made change today Normally it takes 90 days. You can try calling Customer Security Assurance to see if they can do anything. Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1
restore secondary account
I tried to change my secondary account settings but because I have new phone number I wasn't able to log in. So I decided to remove this account and restore. Now it says that username is taken. So is there any way I can restore this account?
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We appreciate you working with us. The nest step I would suggest is to log into the email from our website (https://comca.st/3oMGlGM), in the top right corner click on the Gear icon and then select Settings. Click on Security and then make sure that
Comcast folders not on Outlook on why computer
When I add my Comcast account to Outlook on my MAC only some of the email files appear. All the files are on my Comcast account but many of them do not appear in Outlook. I have the same problem with Mail---only some of the files appear. I have tried removing Comcast and adding it back and I have wa
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Closed
Touch Screen Sound is not working
My security touchscreen volume is not working, I can bearly hear and at times the sound is distorted and i can bearly hear when my doors with a security sensors when doors open and close. I adjust the sound and that dose not help with the disorted sound the touchcreen is making.
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Devices and Equipment
Hello @rkkpkint we are very sorry that you are having some issues with retrieving your emails on Outlook. Are you able to follow the steps below: Log in to your Xfinity email through a phone or PC> go to email settings > Select Security and
I'm not getting my comcast.net emails
I'm able to send emails but I have not gotten any emails since Thursday. Previously I had to get rid of a gmail account listed as preferred and owned by another person. Don't now her. Deleted that account and changed the preferred back to my email account at comcast.net. Now I'm n
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Do you mean your WiFi? You might be able to tell your router or gateway to not transmit the SSID (it's WiFi name), but that doesn't really help security much, if at all. The only true security would be to turn your home into a Faraday cage so nothing
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How to hide network from others
Hide my network from others
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