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user_7a3e66
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3 Messages

Thursday, July 6th, 2023 11:00 PM

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restore secondary account

I tried to change my secondary account settings but because I have new phone number I wasn't able to log in. So I decided to remove this account and restore. Now it says that username is taken. So is there any way I can restore this account?

Question

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Updated 

2 years ago

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XfinityJorge

Official Employee

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2.1K Messages

2 years ago

Hello @user_7a3e66 thank you so much for taking the time to make a post on our Forums, and we are happy to help. How long ago did you delete the account? It might take some time to become available if the change was soon recently. 

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user_7a3e66

Visitor

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3 Messages

2 years ago

I've made change today

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Again

Expert

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31.4K Messages

@user_7a3e66​ 

I've made change today

Normally it takes 90 days.  You can try calling Customer Security Assurance to see if they can do anything.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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XfinityJorge

Official Employee

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2.1K Messages

Thank you for confirming that for us, please try again after 24 hours and let us know if it allows you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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