Chat agent canceled my order to get the sale

I placed an order for 2 Apple Watches yesterday. I received a confirmation email immediately & shortly after an email asking for photo ID within 72 hours. I found this odd so started a chat. The 1st question they asked was if I had placed the order through a chat agent & when I said no they told me I waited too long to upload my details & the order was cancelled but they could help me reinstate it. I checked on my app & the order was still active so told the agent that. They were insistent that the order was cancelled & again told me they would help me reinstate it. I told them to not touch my order as I did not want a duplicate & ended the chat. I refreshed the app & the order was still active. About 7 minutes after the chat ended I received an email to say my order was cancelled. In my experience, I receive an email within 2 minutes of any changes being made. If my order had been cancelled when the agent said it was then that was a 25 minute delay. It’s disappointing that some agents are using dishonest tactics to make the sale