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user_ac84cc
1st Topic

Visitor

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8 Messages

Thursday, August 19th, 2021 8:25 PM

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Email account on iPhone

My incoming email stopped working on my iPhone 11 on Wednesday, August 18 and I keep getting the notice that Comcast is currently unavailable. Is there a fix for this?

Question

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Updated 

3 years ago

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XfinityJeniece

Official Employee

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3K Messages

4 years ago

Hey there, @user_ac84cc, thanks for reaching out on Xfinity Forums! We would be happy to help with troubleshooting your e-mail account! I definitely want to ensure you are able to check your e-mails through your iPhone as I know how convenient it is! Are you having the same issue accessing your e-mails through the webpage, not on your iPhone?

11

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user_ac84cc

Visitor

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8 Messages

@XfinityJeniece no. I do not have any problem on the website through the browser. I do have the same issue on my iPad. I deleted the email account on my phone and receive the error when trying to add the account back

4 years ago

0

XfinityJeniece

Official Employee

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3K Messages

I really appreciate that information as it is helpful for troubleshooting. Have you tried restarting the devices to see if that helps with the e-mail issue? Also, are the devices up to date with the latest iOS and software?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_ac84cc

Visitor

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8 Messages

@XfinityJeniece yes to both questions

4 years ago

0

CCMike1

Official Employee

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933 Messages

Let's try this, from the website, log into your mail account.  

  • In the top-right corner of the Mailbox, click the Gear icon, then select Settings.
  • Click Security.
  • Uncheck the box under Third Party Access Security to prevent third-party programs access to your Xfinity Connect email.

Once this is done, go ahead and try refreshing your mail on the iPhone and iPad.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_ac84cc

Visitor

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8 Messages

@XfinityMikeB I did that and still received the message that says Comcast is currently unavailable

4 years ago

0

Sparky1982

Visitor

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1 Message

4 years ago

I too am having the same issue with my iPhone12.  Stopped working on Saturday.  Deleted and re-installed my Comcast e-mail account on the phone.  Still get the error Comcast is not available.  I tried other options, but then found an article that mentioned possibly trying turning off your VPN.  Once I turned off my Norton VPN and my Comcast e-mail came in.  I have had the VPN on since I obtain my iPhone on 8 Aug.  I turn the VPN back on and sent a test e-mail to myself via my windows computer with the VPN on.  I received the e-mail on my computer but not on my iPhone.  turned the VPN off, and the e-mail came in.  Not sure what the problem is between the Norton VPN and Comcast, but will monitor.  Ironically, I have the VPN on my windows computer and have no e-mail issues.  I need the VPN on my iPhone when I am not on my home network. 

Update 24 Aug 2021

I did verify that my Xifinity setting would allow a 3rd party to access my mail.  I changed the VPN region to Canada, and received my e-mail.  I switched back to the US and had the same issue, but when I switched back to Canada e-mail came through.  Seem to be an issue between Xfinity and Norton VPN for me.  

(edited)

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CCLysa

New Problem Solver

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617 Messages

Hi @Sparky1982

Thank you for sharing the details with us on the things you have tried that have helped. The updates are always appreciated! I did do some additional research on this topic. I was able to find another thread within the community which has a lot of different things you can try that have helped others. Please check it out and let me know if any of the recommendations help.  https://forums.xfinity.com/conversations/email/not-receiving-email-on-iphone/602daf22c5375f08cd02087b

I no longer work for Comcast.

4 years ago

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will8n

New Poster

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2 Messages

@Sparky1982 

I just started getting the "unavailable" message on my iPhone 11. What's up with that?!!

3 years ago

0

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