traveler3's profile

New Poster

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1 Message

Wed, May 20, 2020 6:00 PM

Not receiving email on iPhone

I changed my password yesterday.  Now I receive a message on my iPhone "The mail server "imap.comcast.net" is not responding.  Verify that you have entered the correct account information in Mail Settings."  I've reset my comcast password on my phone.  I'm receiving emails when I login to my Comcast account on laptop.  What do I need to do to fix the issue on my phone?

Responses

Latoque

Expert

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28.8K Messages

1 y ago

In iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing SMTP server. Did you do that? If not, to change it for the SMTP server;


go to "Settings" on the home screen, then scroll down to" Mail, Contacts, Calendars", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net". On the next screen, you will see the password. Change it and then tap "Done" in the upper right-hand corner of the screen.

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npd424

Regular Contributor

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137 Messages

We have iPhone XR and used to use the app to send and receive email on the phone. It no longer works.

We did read it would be discontinued but what are we to use to get our Comcast mail on our phone,  just the blue and white mail icon with all mail accounts?

Official Employee

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90 Messages

Hello @! Thank you for reaching out to us here on our Forums platform. Since we have retired our Connect app, we would suggest you add your email address to your iPhone by following the steps at https://comca.st/32ziHRY.

 

Let us know if you have any other questions at all. Have a great day! :)

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New Poster

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2 Messages

6 m ago

I’ve been on the phone with Comcast for about 3 hours this morning. Transferred to 5 different people. Still no resolution to my issue. No Comcast emails on iPhone. I was told to change my le yesterday for security reasons. Before the change I had no problem
Getting Comcast emails on my iPhone. After the change (deleted Comcast mail
Account from iPhone, added it back, checked all the settings including new password, email working fine on xfinity app) there remains an error with the incoming mail server.

Account has been “verified” on the phone, sSL on for both income of and outgoing servers, etc.

Any suggestions?

New Poster

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2 Messages

6 m ago

Correction to above typo:

“ I was told to change my xfinity password yesterday for security reasons.”

So again, before the password change, no problem getting Comcast emails on iPhone.

I’ve repeatedly deleted and added the account back to the iPhone under settings/mail, checked all inputs (passwords on incoming and outgoing mail servers are correct, SSLs both on, user name is correct, etc). When I press “Done” I get all blue check marks showing the account is verified, but when I go to the mail icon for Comcast and try to load emails it says ‘Comcast is not available’.
😖

New Poster

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1 Message

5 m ago

Try logging into your Xfinity email account via your web browser then:

 

1 - Settings on the top right

2 - Security

3 - Make sure the box "Third Party Access Security" is checked.

New Poster

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1 Message

5 m ago

This was recommended and it worked well. 

 

Re: Not receiving email on iPhone

Try logging into your Xfinity email account via your web browser then:

 

1 - Settings on the top right

2 - Security

3 - Make sure the box "Third Party Access Security" is checked.

New Poster

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2 Messages

3 m ago

Perfect. The last step was the kicker. Thank you

Regular Visitor

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4 Messages

1 m ago

Wow, can't believe I spent almost an hour trying to figure this out and found the answer here. Thank you! Shame on Xfinity for not having this be part of the "official instructions" that they sent out after retiring the Connect app.

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