I'm not getting my comcast.net emails

I'm able to send emails but I have not gotten any emails since Thursday. Previously I had to get rid of a gmail account listed as preferred and owned by another person. Don't now her. Deleted that account and changed the preferred back to my email account at comcast.net. Now I'm not getting anything in my inbox and they are not being delivered to other boxes either. Help! I rely on email.

Responses

Accepted Solution

CCDaryl

Problem Solver

•

828 Messages

3 years ago

@jeenb4

Thank you for reaching out and sharing your concern with the community. Sorry to hear you are not receiving your emails. We can resolve this. Please visit:

https://comca.st/3vY9HEY. This is our advanced security team and they <edit - grammar> will be able to help you get this straightened out. Ill check back with you tomorrow to make sure you got assistance with this.

(edited)

5

jeenb4

Regular Visitor

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14 Messages

@XfinityDaryl How do I post publicly? I thought it was.

3 years ago

0

CCChristopher

Problem Solver

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577 Messages

@jeenb4 I apologize for the confusion, you actually are currently posting publicly. I would be more than happy to assist you in further troubleshooting these awful email issues you are currently experiencing with no longer receiving your Xfinity emails anymore. One way or another, we will definitely get to the bottom of this once and for all and get your Xfinity email working again as it should be. To continue, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

jeenb4

Regular Visitor

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14 Messages

@XfinityDaryl It seems to be working ok now. After we spoke nothing changed so I called back again and got signed in with Arielle. She worked a long time on it too like you did and found some things had been changed that I couldn't see. Must have been the hacker [edit: name] who changed my preferred email to a gmail account in her name. Arielle said rules had been changed and was blocking my email. So I am getting my emails. I appreciate everyone who helped on this problem. Thanks so much.

(edited)

3 years ago

0

CCGina

Official Employee

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800 Messages

Hooray! I'm so glad that @XfinityAirelle was able to assist :)

Thank you very much for the update! We appreciate you being a contributing member of our Forum, and our customer!

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

CCShan

Official Employee

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443 Messages

Hello there! We wanted to check back in with you as discussed to make sure everything was still working correctly for you? If you have any questions or concerns, please let us know, otherwise have a great week!

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

Accepted Solution

BruceW

Gold Problem Solver

•

26.3K Messages

3 years ago

The invisible part of the Employee's message says:

To continue, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

The poorly worded "post publicly" advice in Expert and Employee signature blocks is not directed at you. It appears in all messages they post, and is intended to discourage customers from sending a Private message before they are asked to do so.

0

rkkpkint

Visitor

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1 Message

2 years ago

I'm having the same issue! I updated my comcast.net password and can no longer access my comcast.net emails via Outlook. I use Outlook heavily due to some work related preferences. All my server settings, username, and password are correct. Help! I need this fixed.

1

0

CCFelicia

Problem Solver

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311 Messages

Hello @rkkpkint we are very sorry that you are having some issues with retrieving your emails on Outlook. Are you able to follow the steps below:

Log in to your Xfinity email through a phone or PC> go to email settings > Select Security and make sure the Third Party Access Security is enabled.

I no longer work for Comcast.

2 years ago

0

donhundt

Visitor

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1 Message

2 years ago

My e-maild are coming through but going directly to the trash folder

4

0

jeenb4

Regular Visitor

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14 Messages

@donhundt Yes my husband's Email goes to spam folder. Most of them do. Mine got straightened out so I get min. Someone hacked my email settings and changed the preferred Email address to Laura Morgan. I changed it and it fixed it--for now anyway. Still no fix for husband.

2 years ago

0

XfinityOrlandoM

Official Employee

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2K Messages

@donhundt Here is a great link https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience on filtering your emails to the right box

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

CCDaryl

Problem Solver

•

828 Messages

@jeenb4

Is your husband having issues sending and receiving emails? If so, please have him report this at

https://spa.xfinity.com/advanced-security?faq=advanced-security so we can get this resolved.

I no longer work for Comcast.

2 years ago

0

jeenb4

Regular Visitor

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14 Messages

@XfinityDaryl He is not having trouble sending or receiving emails. I gave him the URL you sent but he is not ready to use it since he is getting his emails and doesn't want to mess it up right now. Thanks for helping.

2 years ago

0

U

Visitor

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1 Message

2 years ago

I'm unable to open up my Facebook accounts. Are you able to HELP me???

2

0

jeenb4

Regular Visitor

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14 Messages

@Wgleck.2020 See XfinityJosephA above! I'm sorry I can't help.

2 years ago

0

CCTimothyA

Problem Solver

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785 Messages

@Wgleck.2020 Thank you for reaching out. Are you able to open Facebook on any device? Are you trying to reset your password and not getting it?

I no longer work for Comcast.

2 years ago

0

Email

jeenb4

I'm not getting my comcast.net emails

CCDaryl

jeenb4

CCChristopher

jeenb4

CCGina

CCShan

BruceW

rkkpkint

CCFelicia

donhundt

jeenb4

XfinityOrlandoM

CCDaryl

jeenb4

user_f78bbe

CCYvonne

user_8312c5

jeenb4

XfinityJosephA

Wgleck.2020

jeenb4

CCTimothyA

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