Visitor
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2 Messages
Comcast folders not on Outlook on why computer
When I add my Comcast account to Outlook on my MAC only some of the email files appear. All the files are on my Comcast account but many of them do not appear in Outlook. I have the same problem with Mail---only some of the files appear. I have tried removing Comcast and adding it back and I have waited over six hours in case the download is slow. Help please.
XfinityChelseaB
Official Employee
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1.6K Messages
4 years ago
Hello @user_bb2532! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with your email setup on Outlook, but you have definitely come to the right place for assistance! Can I have you check out this link and make sure the configuration is correct? Please let me know if this link helps: https://comca.st/3BrdBHc
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user_bb2532
Visitor
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2 Messages
4 years ago
Thanks. I have done that several times. All the appropriate boxes are checked and all the information corresponds to what the link said it should be. I know that MAC and Outlook don't always get along but the same problem exists on Mail. All the files appear on my iPhone and all the files appear on my other MAC which I don't have access to right now. Any suggestions are most welcome.
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