carm04415's profile

New Poster


1 Message

Thu, Oct 1, 2020 11:00 AM

Touch Screen Sound is not working

My security touchscreen volume is not working, I can bearly hear and at times the sound is distorted and i can bearly hear when my doors with a security sensors when doors open and close. I adjust the sound and that dose not help with the disorted sound the touchcreen is making.



Official Employee


406 Messages

7 m ago

Carm04415 --


I'm sorry to hear you're having trouble!  If adjusting the volume on the Touchscreen is not working, I would first try rebooting it to see if that corrects the issue.  This can be done from the Xfinity Home section of the Xfinity My Account app by clicking on your Touchscreen and choosing "Troubleshooting."


If this does not resolve the issue, there might be an issue with your hardware. Please give us a call to see if we can schedule an appointment for a technician to swap out your equipment if necessary.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here