On 03/16/2023 I deleted my xfinity ID. As a result, I lost access to @comcast.net emails. Since this is my primary email address, I tried to recreate this xfinity ID. I couldn't due to a "username is taken" error. This means that the ID has not actually been deleted, but marked as deleted. I need re

are either of these urls standard for logging in? https://login.xfinity.com/login?amr=urn%3Aoasis%3Anames%3Atc%3ASAML%3A2.0%3Aac%3Aclasses%3AInternetProtocol&c_ds_na=amr%2Cc_ds_na%2Cc_ds_no%2Cc_ds_ts%2Cclient_id%2Ccontinue%2CipAddrAuthn%2CmaxAuthnAge%2Cr%2CreqId%2Cs&c_ds_no=AC10DCA34593934DF72FE1470

I am now divorced and would like to change my account to be under my name instead of my ex-wife's. What is the process? Do I have to go into a physical location?

Hello, My dad has an Xfinity account and within the account are two comcast.net email user accounts. One is for him and one is for my mom. My dad never has any issues with his email account at all, but my mom has received the same password-reset email 4 times within the last couple of months. At tha

I need to change the phone number associated with two step verification. When I do, it tells me "This phone number is already associated with an Xfinity account" and it won't accept the change. The new number is on another one of my email addresses, but it is all under the same account. How can I up

Hello, I signed up for Xfinity Internet just now but didn't receive any confirmation email for my service order. Every link (My Bill, Account Settings, etc.) in my.xfinity.com gives me the error "A communication error has occurred. We have been notified and are looking into the issue. Please try rel

Hello- I have received a notification that my Xfinity service will be canceled tonight, and I did not request this. Is there someone who can help?

Every time I try and view my account, my bill anything specific to my account I get an error message. It either says "Hmm the page didn't load correctly" is thinking/conversation dots (...) or "restricted section As a secondary user you cannot access restricted areas of My Account" however, I am the

Hi, We just upgraded to 140+ channels & were sent a new X1 TV set box that I want to use on an old CRT tube TV. Have completed the setup process and cannot get any channels below #187 (Hallmark). In otherwords no ABC, CBS, NBC, Fox, SYFY, etc. Have refreshed & restarted the X1, no help. We are recei

Can you help me cancel the TV portion of my service while keeping high speed internet? Thanks

Hello! I had an 8 year old modem and router setup, and I was paying for the 800 down, 20 up plan. With my old modem, I was not getting the download speed that I was paying for (usually around 250ish down and 22ish up). Yesterday, I purchased a new modem (Arris Enterprises S33 DOCSIS 3.1 Cable Modem)

Is there a way to specify the days/times that the modem will take and do an automatic update. There are times when the internet is being used (for streaming for example) and an update caused a full halt and questions from the viewers when the stream was back. It would be nice to say to the modem, fo

I had the Xfinity Stream app set up on my Apple TV device, iPad, and Amazon Fire TV stick. For the last year or so, I could watch video through this app on all devices, both in my home and in a nearby hotel (extended power outage). As of 3-4 days ago, the Stream app stopped playing video or showing

Our family has been a Comcast Cable/internet subscriber for decades. To reduce monthly cost, we recently decided to drop cable TV and downgrade to Xfinity's 200MB Internet Now plan. We just received the Now installation kit and Arris TG1682P gateway and are trying to decide how/whether to reconfigur

Starting last month, a $15/month recurring charge has appeared on my bill. I contacted support last month and they gave me a bill credit and said it would not happen again. It has now happened again. I have no equipment to return. I believe this is related to another issue where my original gateway

In May 2024 the Comet network for zip code 77590 (near Houston TX) was moved from channel 317 to 310. Although we can access Comet programs, the Xfinity channel guide does not show the correct program listings for ch 310. For example, at noon CDT it should display "Stargate SG-1", but it shows "Deck

Unable to log into the Xfinity app. Tried clearing data on the app (which also clears the cache), uninstalled and reinstalled the app, restarted the modem/router. Nothing has worked. Please advise on some other troubleshooting steps.

I've having periods of 3-5 seconds of total packet loss every 10-30 minutes. The interruption does not last long enough to impact streaming video but is annoying for work-related video/voice communication and incredibly disruptive to gaming. I've run simultaneous continual ping tests from my PC to t

Hi. Yesterday, I upgraded my home internet plan, now I am supposed to have 2g download and up to 300mbps upload. My upload speed is 2100mbps which is great. However, my upload is between 40-41 mbps. I restarted the modem and did the diagnostic tests. Modem: Arris Surfboard S33 Router: Orbi 960

I moved yesterday and last night I tried to use the "Move/Transfer service" feature. Which worked in activating the internet in my apartment but my Flex Streaming box won't connect. Also when I try to change my service and billing address, it still says my former address. When I go to edit that I ge