1 Message

Thursday, May 25th, 2023 10:35 PM


Cancellation request

Hello- I have  received a notification that my Xfinity service will be canceled tonight, and I did not request this. Is there someone who can help?

Accepted Solution

Problem Solver


393 Messages

1 year ago

@user_9ac7f3 Thank you so much for reaching out to us here at the Xfinity Community Forums regarding this notification about account cancellation. I would be just as concerned if I were to receive this message without requesting it! Situations like this may happen if someone attempts to sign up for Xfinity service at your address on accident, perhaps mistyping a number or entering an address in error. Not to worry though, this is something we can absolutely check on together and resolve easily if so!

Could you please send our team a direct message with your full name and full address?


To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

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