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kp01
1st Topic

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2 Messages

Tuesday, August 23rd, 2022 3:17 PM

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two step verification change phone number

I need to change the phone number associated with two step verification.  When I do, it tells me "This phone number is already associated with an Xfinity account" and it won't accept the change.  The new number is on another one of my email addresses, but it is all under the same account.  How can I update the phone number?

Question

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Updated 

2 years ago

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Accepted Solution

XfinityKei

Official Employee

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847 Messages

2 years ago

Hi @kp01, Thanks for reaching out to our community! This is a great question! With two-step verification along with our usernames they must all have different phone numbers and email addresses associated with them.  

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kp01

Visitor

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2 Messages

@XfinityKei​  Thanks for the prompt response.  I guess I'll figure something out.  It doesn't seem very practical to expect clients to have multiple cell phone numbers if they have multiple email addresses for the same account. 

(edited)

2 years ago

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XfinityKei

Official Employee

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847 Messages

I totally understand your concerns as I ran into this same issue while setting up multiple usernames myself. My apologies as the system will not allow duplicate phone numbers. Its great feedback and I hope we can accomodate this in the future. 

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2 years ago

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