weetmch's profile

Visitor

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2 Messages

Thursday, April 3rd, 2025 3:12 AM

Intermittent packet loss

I've having periods of 3-5 seconds of total packet loss every 10-30 minutes.  The interruption does not last long enough to impact streaming video but is annoying for work-related video/voice communication and incredibly disruptive to gaming.

I've run simultaneous continual ping tests from my PC to the modem and to Google/Yahoo.   I have seen no loss to the modem - only loss is seen to the internet pointing to an issue with Xfinity's network.

The Xfinity app recommended a modem upgrade and today I received and installed an XB8 to replace my XB7.  The problem persists.

I've had this service for more than a decade and this problem only started to occur in the last couple of weeks.

How do I get this resolved?

Visitor

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2 Messages

3 days ago

A screen capture of my ping tests showing an example.  Note the timestamps showing basic duration.

(edited)

Official Employee

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1.7K Messages

@weetmch Oh, no! Sorry to hear about the trouble with your service. What other troubleshooting have you done? Were you able to swap out the coaxial cabling? How about the splitters? 

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Visitor

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5 Messages

2 days ago

Oh yeah, I’ve been dealing with the same issue. I’ve had it for a while it wasn’t critical at first, just really, really annoying. But recently, it’s gotten a lot worse. Every 2 to 15 minutes, I suddenly lose around 3,000 to 10,000 packets, which makes any kind of video or voice communication, as well as gaming, basically impossible. As I notice it happens more often with outgoing packet.

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