Visitor
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2 Messages
Intermittent packet loss
I've having periods of 3-5 seconds of total packet loss every 10-30 minutes. The interruption does not last long enough to impact streaming video but is annoying for work-related video/voice communication and incredibly disruptive to gaming.
I've run simultaneous continual ping tests from my PC to the modem and to Google/Yahoo. I have seen no loss to the modem - only loss is seen to the internet pointing to an issue with Xfinity's network.
The Xfinity app recommended a modem upgrade and today I received and installed an XB8 to replace my XB7. The problem persists.
I've had this service for more than a decade and this problem only started to occur in the last couple of weeks.
How do I get this resolved?
weetmch
Visitor
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2 Messages
3 days ago
A screen capture of my ping tests showing an example. Note the timestamps showing basic duration.
(edited)
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Roman-K
Visitor
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5 Messages
2 days ago
Oh yeah, I’ve been dealing with the same issue. I’ve had it for a while it wasn’t critical at first, just really, really annoying. But recently, it’s gotten a lot worse. Every 2 to 15 minutes, I suddenly lose around 3,000 to 10,000 packets, which makes any kind of video or voice communication, as well as gaming, basically impossible. As I notice it happens more often with outgoing packet.
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