Email password repeatedly needs to be reset due to "recent security review"
My dad has an Xfinity account and within the account are two comcast.net email user accounts. One is for him and one is for my mom. My dad never has any issues with his email account at all, but my mom has received the same password-reset email 4 times within the last couple of months. At that point, she is locked out of her email on all devices and the only way to reset it is by going into the Xfinity account > users > reset password.
The message says, "In a recent security review, we detected a potential issue with your Xfinity profile. As a precaution, you'll need to reset your password."
Her password is always strong, the message is definitely coming from Xfinity and not a phishing email, and again, this doesn't happen to my dad's account.
My mom is 75 and gets so frustrated each time this happens. She has to change the password (or I do it for her) and then re-login on her computer, phone and two tablets. It's a pain in the rear for sure!
Why might this be happening, especially if she is using strong passwords?