Visitor
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2 Messages
Email password repeatedly needs to be reset due to "recent security review"
Hello,
My dad has an Xfinity account and within the account are two comcast.net email user accounts. One is for him and one is for my mom. My dad never has any issues with his email account at all, but my mom has received the same password-reset email 4 times within the last couple of months. At that point, she is locked out of her email on all devices and the only way to reset it is by going into the Xfinity account > users > reset password.
The message says, "In a recent security review, we detected a potential issue with your Xfinity profile. As a precaution, you'll need to reset your password."
Her password is always strong, the message is definitely coming from Xfinity and not a phishing email, and again, this doesn't happen to my dad's account.
My mom is 75 and gets so frustrated each time this happens. She has to change the password (or I do it for her) and then re-login on her computer, phone and two tablets. It's a pain in the rear for sure!
Why might this be happening, especially if she is using strong passwords?
Thank you!
Accepted Solution
CCDaryl
Problem Solver
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828 Messages
3 years ago
@user_a8fba7
I am so sorry your mother is going through this. That would be frustrating. I am going to refer you to talk to one of our specialist from our Customer Security Assurance team. Our Customer Security Assurance handles all of our customer's internet security. They can find out why this happening and help get a resolution to it. To reach our Customer Security Assurance, please call 800-934-6489 and ask for our Customer Security Assurance team. They are open from 8:00am to 12:00 am. Thank you for sharing this experience in our Forums.
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user_dda3d2
Visitor
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1 Message
3 years ago
Sometimes I mistyped my user ID and I that the system already save it. I tried to delete but I Cannot
How do I delete the wrong username and email address?.
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user_722d0a
Visitor
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2 Messages
3 years ago
This is an ongoing issue that has happened to me several times and keeps happening. I have 2 Xfinity email accounts, personal and work. No issues with my personal email, as this is my primary. But, now every few days I get a "security review" warning that I need to rest my password. The email will not work through my Xfinity email or my Outlook. This is getting exhausting and frustrating to reset my password all the time. I use this account for work and when it stops working, I cannot do my job. I have seen similar complaint threads going back over a year. Can someone please explain why Xfinity continues to ignore an obvious issue? It is ridiculous to have to continuously reset the password just so I can use my account.
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