I have experienced this over and over again in the past 30 days. The picture freezes for about 30-60 seconds and then starts back up. This happens on multiple occasions and channels. Sometimes it just gets a picture distorted instead of freezing. Why is this happening and is anyone else experiencing

I contacted Xfinity chat to try to get my phone unlocked and the agent asked for my IMEI number. I gave it to them not knowing what it actually was until I looked it up because something felt off. Why would Xfinity be on board with asking for information as sensitive as an IMEI number? Can someone p

Hello, my account has "exceeded the number of credits". We've had 3 outages in the month of April and I was able to get credit for the first 2, but unable to get a credit for another outage that happened yesterday. My wife works from home full-time and I work from home part-time - these outages are

I keep seeing commercials for the new Ion Mystery channel. It's supposed to replace Court TV Mystery channel. Are we getting this channel?

Not sure where else to get help for this, so trying here. I called in last week to cancel service and also requested the overhead service line running to my house be removed since it isn't needed. I was routed over from retentions to tech support and while they seemed confused and surprised by the r

Can I change both my autopay’s on mobile and xfinity regular acct to a credit card instead of draw from my bank?

A few weeks ago I went in to a xfinity store to add 2 wireless tv boxes. To my surprise when I got home I realized I was given wired boxes. After speaking to customer service and several failed attempts to activate the boxes on my end the rep activated the boxes on their side. And scheduled a servic

TVAPP 00116 Receiving this Xfinity Stream app error code when selecting a channel. Restarted Roku and reset modem. Still no resolution.

I'm trying to log into the insights community. It's not let me

Looks like we lost AntennaTV and also Grit? Now we have two different stations carrying Comet.

I recently did an internet service upgrade. More speed & xFI Complete. I have since noticed on my Devices page “The Xfinity Gateway you currently have is out of date.” What should I do?

Long-time Xfinity customer here. Decided to move mobile service from AT&T to Xfinity Mobile in September 2024. Signed up over the phone for promotion to trade in our 4 AT&T iPhones for $1,000 credit for each trade-in for 4 new iPhones with Xfinity Mobile. We received our new phones and sent in our t

Trying to get service at address, showing not available but all of my neighbors have service available. What do I do?

Fire TV Xfinity Stream v6.20.0.013. This has always worked when I take the stick elsewhere. A couple days ago, even recordings made weeks ago says, "In-progress recordings are only available on your in-home WiFi." On the same network, the app on my phone plays the recordings without a problem. Findi

I have an Xfinity supplied ARRIS Group, Inc. TG1682G modem/router. Around the second week of May 2022, my DMZ stopped working and it had been working since 2018. And up until May 2022, I was able to set everything up via the 10.0.0.1 address after logging in. But now everything is required to config

when someone call me and the call goes to voicemail they get a message that my voice mailbox is full. In reviewing my account online, it says my voice mailbox is empty.

I'll be blunt - I have a family of 4 basically under house arrest with 3 jobs and 1 student, doing everything from home over the internet in a community where Comcast has monopoly power and I pay more than $100 a month for internet. Why am I getting messages like this? You’re getting close to exceed

what is the $10.00 add on for XFI Complete?

I had wiring from another cable company. I decided to go with Xfinity. I ordered it and received the self install kit. The wall jack was a different connector than the one Xfinity uses. They said they would send out a tech. I asked for a wavier of the 100.00 install fee or I would be sending back th

I'd like to echo the statements that I've seen on the forum here. The stream quality has become exceptionally poor recently. I have tried on Edge / Chrome for Windows and Chrome on Mac, there is no difference in the quality, all very poor and pixelated. It was very good about maybe a month ago and t