2 Messages
I was charged a 100.00 install fee when I was previously told it would be waived
I had wiring from another cable company. I decided to go with Xfinity. I ordered it and received the self install kit. The wall jack was a different connector than the one Xfinity uses. They said they would send out a tech. I asked for a wavier of the 100.00 install fee or I would be sending back the kit and cancel. They told me that they will waive that fee. Well, my upcoming bill shows that unexpected 100.00 fee added on to the bill. I can't get anyone online in chat or on the phone. I want that fee taken off and not withdrawn from my bank account.
Accepted Solution
XfinityJeniece
Official Employee
•
3K Messages
1 year ago
Hey there, user_54w3uu thanks for reaching out through Xfinity Forums regarding your installation fees. We would be happy to take a look at your billing details. We truly appreciate you choosing Xfinity!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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Accepted Solution
XfinityJeniece
Official Employee
•
3K Messages
1 year ago
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0