MarkS45's profile

Visitor

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5 Messages

Saturday, June 21st, 2025 2:27 PM

Need a Gateway upgrade?

I recently did an internet service upgrade. More speed & xFI Complete. I have since noticed on my Devices page “The Xfinity Gateway you currently have is out of date.” What should I do?

Accepted Solution

Visitor

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5 Messages

3 days ago

PS: My Gateway is a XB7

Official Employee

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3.3K Messages

3 days ago

@MarkS45 If you would like to swap out the equipment, you can visit a local service center to swap the equipment for free. If you are needing any assistance in locating a service center you can follow this link: https://www.xfinity.com/support/service-center-locations/ to locate one near you!

Visitor

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5 Messages

@XfinityDena​ what is the current process? I am seeing “upgrade equipment every 3 years”, “check your equipment update date”. Authorization Number?

Official Employee

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3.3K Messages

You can swap out your equipment when needed. An upgrade in speeds is one of those reasons. The upgrade every 3 years is just a reminder to update with xFi Complete package. @MarkS45  

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