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mjsnow
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Sunday, July 28th, 2024 4:36 PM

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Received Xfinity Stream error code TVAPP 00116

TVAPP 00116

Receiving this Xfinity Stream app error code when selecting a channel. Restarted Roku and reset modem.  Still no resolution. 

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3 months ago

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XfinityTony

Official Employee

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996 Messages

3 months ago

@mjsnow I am so glad we were able to help! Sometimes an account refresh is all that is needed. I hope you have an amazing day. Thank you for working with us in DM!

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XfinityRaul

Official Employee

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1.6K Messages

3 months ago

Hello, @mjsnow. I'm sorry to hear you're getting this error code on your Roku even after restarting the device and resetting the modem. I would be more than happy to help figure out a solution to this problem.

 

Have you by any chance attempted to log out/in of the app? Are you having any issues while using other devices?

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mjsnow

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Thank you @XfinityRaul. I have not experienced issues with any other devices or any other apps on the Roku system. This error only appears when attempting to use the Xfinity Stream app (on my television).

3 months ago

0

XfinityRaul

Official Employee

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1.6K Messages

Thanks for confirming you're not having any issues with any other app or devices, @mjsnow. Have you tried removing the app from your smart TV and then reinstalling it?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

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mjsnow

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@XfinityRaul - Yes, I removed the app and reinstalled it. Now I am also getting this Error TVAPP-00101 which makes no sense since this and all devices in our house are connected to our in-home WiFi, which is Xfinity WiFi. 

3 months ago

0

XfinityJohnG

Official Employee

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1.2K Messages

Thank you for trying the uninstall reinstall attempt @mjsnow. I would be happy to troubleshoot that further from here. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

mjsnow

Visitor

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7 Messages

3 months ago

Per our direct message @XfinityJohnG the issues have been resolved. 

thank you for your assistance. 

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XfinityTony

Official Employee

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996 Messages

@mjsnow I am so glad we were able to help! Sometimes an account refresh is all that is needed. I hope you have an amazing day. Thank you for working with us in DM!

This reply has been converted into a comment
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

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