I’ve read the qualifications and am uncertain why I receive the error message that my account is not eligible for rewards when I try to sign up. I’ve read other’s posts with the same issue, but it seems to be resolved privately with no public answers.

Hello, A new structure is being built on my property and 811 has marked a line which is apparently a Comcast / Xfinity service. This line is through the area of the foundation of the proposed building. I haven't found much information on who to contact around this and need help to avoid problems

We have several Comcast boxes in our neighborhood that are cracked and exposing wires. How can I get them repaired?

Where is the feature to look for internet outages in my service area on the new Xfinity app? It was support in the prior app.

I moved last weekend and in advance let Xfinity know my new address. Address is correct on my account.   I have 2 Apple TV’s. Different versions.   And neither of them work for Xfinity stream at the new house.     I have the same router    Same Wi-Fi name    

I was offered Peacock Premium for free as a Dimond Level Reward Member. That was August of 2023.  It's now Feb of 2024 and the issue is still not resolved.  I have talked to countless people about this.  I have taken off work to try to resolve the issue working with multiple levels o

after upgrading to x2 from gig plus, I saw that I needed a modem from xfinitys list, so I bought a netgear cm3000. I got it activated but still getting 40 upload (download is good at 2300) multiple restarts, no change

I have this issue that others have referenced before where my modem is not getting mid split speeds. I had a tech and they tested the line and its getting the correct speeds 2000 up and 400 down on their test device. They also came out and replaced the line from my house to the street. We tested it

I experience the spiking in two separate 3-5 second periods that occur back to back every 11 minutes or so while in online games/matches. I have began to record the time of the spiking occurring and have found that it is happening every 11 minutes. I have used the xfinity app to test the connection

Xfinity security blocked a domain called adnpbs citing it as suspicious. I’ve culled my privacy report on icloud and cant find the app which was trying to take me there. Anyone see this before.

I received an email from Xfinity that uploads speeds were increased if had an eligible Modem.   I purchased a Hiltron Coda 56 which was included in the compatible list in the email.  I activated the modem and ran a speed test and my upload speeds remained the same 14-17mps range.  Is

I got a call from this number where I was told that there has been some strange activity in my modem logs indicating that my firewall software needed to be upgraded. Nothing came of this other than the caller saying that he would put a note in my file that follow-up action would be needed (... updat

Hi all, I recently upgraded my entire network to take advantage of 1.2Gb+ speeds, mainly for the 200Mbps upload speeds from Xfinity’s network upgrade. I have the one approved modem (Netgear CM2050V) connected directly to my PC via CAT6, with a 2.5Gb NIC. While I get 1400Mbps speeds down, I don’t get

I got this question for blacklisting a CDN corporate abusive domain. I was wondering if I can ask for help here. If it's at all possible to get some kind of a supported answer for steps and maybe helpful apps to do that. Because my governor is a dummy. Hello, Pennsylvania. It's very difficult to cre

I have a motorola MB8611 on a 1.2gb plan. My connection has been spotty for months. No, I don't have a splitter. I already replaced the wall cable with a shorter run, which give me a couple less dBmV power on the OFDM channel and helped for awhile, but the signal degraded further to where I am getti

I can not get my new modem to connect. Old modem works fine. It is a new modem from xfinity.

Two websites that I was able to access in the past now timeout. Changing browser does not help. I have cleared all data and cookies associated with these two sites. Other websites work fine, and I can access these two if I connect to another internet source - my phone for example. It seems as thoug

As others here have mentioned, something seems to have changed recently with how Internet usage is being measured. We have never used more than 900 GB in a month, but are already close to 950 GB for the first half of March, and are not doing anything new or different. There was a service update in

I have had a cable wire come down during the wind storm last week. I tripped over it last week and hurt my back. When I tried getting customer support to take a look my cases are closed within 20 minutes. I am unsure of what to do next, thinking possible legal intervention is my only option if not f

I was told last week that I could get a discount on my services, but I would have to wait until August 1st. Someone was supposed to call me, but never did. So, I called today and I was told there are no discounts. Why was I told last week there were and this week there aren't? Was that just to placa